I purchased a card as a gift the day after Christmas. It was a $50 gift card - the next day I noticed it was missing after a family get together. I went back to the PNC branch where I purchased it. The customer service rep. wanted to immediately replace it - but card services told her it had to be mailed. It took a week - remember this was a christmas gift for someone so I was embarrassed by having to wait - then when I received it - $15 was deducted to replace the card. When I called card services the girl said there is nothing I can do. Now I was double embarrassed because the %40 gift became $35. what can be done about this. This is the first - AND LAST gift card I will evenr purchase.