Overdraft fees are ridiculous. I had to pay $150 in overdraft fees because they could not warn me or freeze my debit card, instead letting me run up a considerable amount of fees into the hundreds. I am closing my account with this institution and I hope that anyone who considers doing business with Banco Popular steers clear from them.

This is an awful Bank. Don't you dare to go overdraft. In less than a year we had paid over 300. dollars in NSF fees. Due to the fact that lets say you overdraft over 15 cents and they collect 30 ov fee , plus $5 every day fee and if you don't pay be a few days they will charge you another 30 dollars plus 5 per day. We were recently overdraft by 30. did not realized it until by the end of the month and they had incurred $130 for an over 30 overdraft. Do not bank with this bank. I will close my accounts with them.

Worst customer service on the planet. It usually takes 2 or 3 tries (on hold for 30-40 minutes) before someone will answer without the call being dropped. Also, once you get someone on the line they transfer you and you have to wait another 20-30 minutes and all the info is in Spanish (even though you pressed 1 for English) so you don't know what the different menus are! I would never open another account because the way they treat customers is terrible. Just to order checks you have to mail in a form (snail mail) and then call 3 times to check and see if they got it. I've wasted 6 hours of my life with this company just to get checks in the mail to me. Terrible company.

Bad customer service. Cannot contact anyone during an emergency with my accounts on weekends.