We had some serious issues with B of A. The final straw when we decided to leave B of A was the incredible amounts of ID Theft they have sustained. Also, at the time, at the end of the day they ran all debits then credits, rather than by time frame throughout the day, causing us to incur many overdrafts. Even though the funds were in our account by the end of the day to cover the debits, due to the debits running first, we would still get overdraft charges. Also, due to sloppy calculations by tellers, we encountered other challenges with our account.

For us folks that are trying to do research on Bank Of AMERICA,could people that work for them quit writing reviews on how well you think you really are doing your worthless soon to be gone jobs!
Do not ever have a mortgage with BOA( I had no choice because of Countrywide),if they are the only ones you can get financing with,that should be your first clue.I have a question for all these "people" that think that BOA is so great then why in the F*** have they needed more bail out money then anybody else?(go to the CNN page)
As you can probably figure by now my opinion of them is below a star rating,try calling their customer service on a home loan...good luck with that.I don't ever want to hear that a buisness is to busy to help me,or the now famous "due to high call volume" excuse.Hey if you can't handle your "high" call volume take some of that money we gave you and hire some people that might really know how to answer a phone without disconnecting you to only call back and start over again(3 times this morning) and over an hour and a half wasted only to not even get the answer I was trying to get in the first place.Out of frustration went to my only BOA branch in Columbus,Ohio(Worthington Branch/home loan dis- service) to be told they no longer accept payments in person for god knows what new reason.What do all these people that are not even on the phone with anybody do all day? I counted 7 people sitting at desks looking like they all drank too much last night, and must have scared the the **** out of them or something.If I took care of my "customers" in any way close to any of this,I wouldn't have customers very long,I have been known to even jump in for my fellow workers when I sense a problem of any kind to try and solve.
Simple rule of buisnees when dealing with people that are angry,what can we do to solve this issue(no matter how big or small)and fix this now! Not take your name and number,not put you on hold(which really just angers people more) but to treat you as a valued customer no matter how big or small.
Now I don't need any smart a** remarks from people saying well if I worked for McDonalds or the like...you know who you are.To be honest I seem to get better customer service from them and most don't even speak english.
This is why money is best hid under your mattress,unless BOA drags out your home loan so long to try and forclose when all your trying to do is pay them,but they can't even tell you how much you owe....I feel better!
any one with legal experience feel free to contact me at this point I'll just let them sell or maybe have my day in court, sar6001@yahoo.com ,if I get tons of hate e-mail no problem if you have nothing better to do I will just foward it all to the Branch Manager and change my e-mail acct.
If your looking to hire someone with a long and true sales background, with customer driven results and awards.And you are looking for someone in the central Ohio area,feel free to contact me(no banks please) for a resume.

Last edited 8 days ago by Salesperson1

I love BofA's new ATM machines. I am not an in-person banker so with the new ATMs I can deposit with the ATM and get the credit to my account until 7pm PST. When I deposit a check I get a scanned copy of it on the receipt and it is deposited into my account within 24 hours instead of 36 to 48 hours. I have closed two accounts at other banks because I now have much less hassle with BofA than the other two.

B of A Sucks they have falsely stated that we signed up for a modification process and withheld applying our payments because they stated that we were in the loan modification department it seems to me that they are trying to force our home to be put in foreclosure. our credit has been reported 60+ and when when I called them and let them know this as I "WORK IN THE MORTGAGE INDUSTRY" with another mortgage company the agents seem to get scared and just hang up homeowners beware Bank of Atrocities is doing some really shady business take your mortages to another bank!!!!!!!!!!!!! They Don't Care

The boa was good until this past week. I made a deposit in cash and got my receipt, all was good. Until in the mail about 4 days later they took my money out of my account and said I didn't make the deposit. How can that be??? I have my reciept and deposit ticket!
I can't get any where with the employees at the bank. I am not sure what to do. I guess I will talk to my lawyer and go to the local news channel.

TODAY I WAS TOLD BY MY B OF A BRANCH MANGER THAT HE WILL BE CLOSING MY REG, CHECKING ACCOUNT BECAUSE HE CLAIMS THAT I OVERUSE IT BY DEPOSITING TOO MUCH LOOSE CHANGE AND ITS COSTS THEM TOO MUCH MONEY. HE CLEARLY TOLD ME THAT WE ARE NOT MAKING ANY $$ FROM YOU AND NEED TO CLOSE YOUR ACCOUNT OR SWITCH YOU TO A BUSINESS ACCOUNT.. CAN THEY ACTUALLY DO THIS? I USE MY ACCOUNT FOR EVERYTHING FROM GAS TO GROCERIES.. I THINK BOA LOST ALL INTEREST IN CS AND NOW FOCUSES ON HOW TO GET MORE MONEY OUT OF YOU...

Sadly it reflects exactly how Bank of America treats its clients. I told the manager I wanted to close my account because Bank of America makes things harder to do than if I just didn't have a bank account with them. The manager told me I had to leave and she was going to call the police. When I said I have every right to close my account she called the police and had them escort me off the premises. I am still working with Bank of America to close the account, but it is not easy. They aren't letting me.

Last edited 2 months ago by a moderator

they sent me into poverty. they took a duplicated payment out of 2 seperate accounts.4 payments taken out of my bank account instead of 2 i had 5 other cc companys with a schedulled payment to be taken out of my account.when all 5 hit my bank their was no money in there.bank of america drained me dry .then my bank united community charged me $35.00 for each transaction which totalled $175.00 for their nsf fees each of the 5 cc companys charged $39.99 for their late fees. which totalled $199.95 for a grand total of $375.00 i talked to them about this they told me its not in their policy to refund late fees and nsf fees all they could do was issue a refund of the duplicate payment that was taken.the damage was already done 3 cc companys charged their late fees up their % to 29.99% cut out any credit i had with them.and bank of america acted like i was some kind of deadbeat that wouldnt pay my bills.when all of this mess was their fault to begin with.

I think that BofA has lost their soul and not caring about you and I the regular customer. Our relatively small balances do not matter to them

I paid $400.00 to Bank of America to lock in a rate on home re fi loan. This was back in May. Many months have passed and they are ready to close and my rate has gone up. I was told when I started the process it would take months to complete because Bank of America was very busy. I was told that by paying the $400.00 to lock my rate my rate it would be locked until the loan could be completed. Days before I am able to close I find my rate has gone up, J at BofA told me it was because my loan took so long. I feel I deserve the money I paid to lock the rate in back. I have provided everything they have requested in a timely manner and delay it is due to no fault of mine. J told me the reason for the rate increase was because the loan has taken so long. When I asked her why she said it was because of paper work that hadn’t taken to long. It was a Subordination Clause that I had no hand in what so every and the delay was because Bank of America didn’t do it in a timely manner. I called my Visa Company, also Bank of America, and they said they could not refund the money because more than 60 days had past. The Visa dept forwarded me to the mortgage dept. I was then forwarded to my processor who won't take my call and was then forwarded me to a number that doesn't work. 2 November 2009 1445 I spoke with K in regards to situation she admits to problems on the Bank of Americas end. K called back and said they will resolve the issue today and they would pay for the extension. K told me J would be calling me back with the details. J called me back and apparently, unknown to me, there had been multiple extensions because Bank of America took so long with the deal and they were only going to pay for the next extension one of the one that had already happened. Again I was told that buy paying the $400.00 I was locked in and no extension was needed.
I feel like they lured me I with a good deal only to switch me into another deal that cost almost an additional $3,000 dollars.