I called Bank of the West Friday December 19th disputing two overdraft changes. After being hung-up on several times, I escalated the issue to Jack Devereaux the EVP over Colorado. He not only was completely rude but ends the call by telling me he would credit the $66 dollars but also cancel my account and hung-up on me. That evening my debit cards were canceled, my account was canceled and I lost online visibility to my balance and was unable to reconcile. I went to the bank to withdraw my money and they were completely vindictive in attitude letting me know I made the wrong VP mad and refused to give me my money. After I called the sheriffs department they finally allowed me to withdraw some of my money. This bank is run by vindictive executives and consumers do not have to tolerate it.