This bank is set for a class action law suit, there practices come viably close to to entering into RICO practices. If anybody wants to watch J P Morgan proceed with there near, Terriorst Big Brother Acts,..........Join me in this Class action suit Steve Mountford.. Post on Blog... Lawyers to follow...

I applied to refinance my home with an FHA - I was preapproved. I was told that I had to pay them $750 up front. I asked under what conditions would I not get that back. I was told that "as long as the appraisal comes in high enough, then if it doesn't close due to Chase, I would get it all back. However, if I cancelled, I would not." I did not cancel, but they decided to deny me (5 months later) and now they will not return the $750. They will not return my calls or emails, and the only information I have been given is that a request for reimbursement should have been submitted. When I ask by whom, when and what the status is, no one has an answer. Chase employees solicited this transaction - they asked if I was struggling with my payments, Chase employees told me I was preapproved, then sent emails throughout the process promising a closing this month, then next month, then never, now Chase employees are refusing to return the funds they assured me would be returned. At this point, I would pay a higher interest rate to never have to deal with Chase again. They stole from me because they knew I did not have the funds to fight them. I was not in danger of losing my home when this process began, however, I was struggling month to month. Now, since they have stolen $750 from me, the struggling is much worse and I am in danger of losing my home. Their "help" has been malignant. The only consolation in this whole deal is knowing the deed they hold on my home is subordinate and if I do lose the house, at least they won't get it. I wouldn't reccomend them to my worst enemy.

My payment was due April 5th - we use online bill pay to pay our bills and the payment took longer in its processing than normal. They received the payment on April 7th. Was never late before and have not been late since. My once pleasant APR is now 29.99%. They were 'nice' enough to reverse the late fee but refuse to use any common sense or good judgment to retain a historically and present GOOD client that actually pays her bills and readjust the APR.

Went through two ANTI 'customer-service' agents who touted the company line well and finally got to their ANTI 'customer service' manager, Tristan, who soundly touted the same borg-like, "we-can't-actually-THINK-and-make-GOOD-business-decisions" line and then quite finally hung up on me. Mind you, I never used profanity or raised my voice to these people. I simply was presenting a strong argument they had no reasonable recourse for so they just had to hang up. Nice one CHASE. Will have that account paid off next month and will never, EVER, use CHASE again.

Worst credit card company ever. Signed up for paperless statements in March. Now its June and never got a statement. Forgot about it this month and I was 3 days late. Paid the bill but my APR went to 29.99%. Highway robbery. Called customer service,which is a joke, told them my complaint. Told me to go somewhere else if I didn't like it. And we wonder why America is the way it is. Never had a problem with Washington Mutual.

Useless, they do not even deserve one star. I have a mortgage with WAMU that I am trying to pay off and can not get this to happen in a timely manner as my documents seem to be lost in the shuffle between the two banks. Absolutely complete incompetence, as they don't even need to really find them they can just declare them lost and I can move on with my life...but this seems to be too much for them.

I hate this bank. When it was Washington Mutual, I had my fair share of problems, but NEVER anything like what I experienced last Thursday. I was getting a new clutch in my car on Friday and my mom wrote me a check to cover it (plus a little extra -- my wedding gift). I went to put the check in the bank, and AFTER the woman finished putting it all in the computer, she informed me that there was going to be a 4 day hold on it since the personal check wasn't WAMU or Chase. I told her that was unacceptable; i needed the money there NOW. She said her manager could take the hold off and asked if I had time to wait for him to get off lunch. I told her I had prior obligations and I couldn't wait.

She said her other manager (who was with another customer) could help me and would be done in "a minute".

Turns out that "minute" really translated to half an hour. While I waited, I asked the clerk what would have happened if I just wanted to cash the check. She informed me that in order to cash a check, there had to be as much money ALREADY IN the account as the amount that the check was written for. I.E - if I wanted to cash a 2000 dollar personal check, I had to already have 2000 dollars in my bank account.

I WAS NEVER INFORMED OF THESE CHANGES.

The manager eventually got around to me, only to tell me that she couldn't take the hold off until the following morning.

So, after 45 minutes of wasted time and information that seems absolutely ridiculous, I am proud to say I AM CHANGING BANKS.

This is the worst bank ever that I had to deal with. Customer service doesn't know what the heck they are doing and they are no help in any way.
They put my account on hold but wen I called 3 times already no one seems to know why my account is on hold. They keep telling me to call back within 24-48 hours. So I tried to close my account but they told me that I can't close it until they release my account which I don't know how long it's gona take.
So now I have money in my account but it's useless Because I can't pay any bills or take out any money.
So open an account with any other bank besides Chase since they are the only idiots that would do this ****.

Chase has been a decent bank for me, for the very basic things I use it for (basically a checking account and an ATM card). I see a lot of negative reviews about fees for various things (overdraft, credit card-related fees) that would probably annoy me too if I used those services -- but it seems like that's just how banks make their money these days. If you can find a bank that doesn't do those things, God bless you.

I have had accounts with Chase for several years, but this year Chase has become horrible. My Free Checking for Life is no longer free. Chase decided that my first four transactions are free and then $3 for each thereafter. A total of four transactions for five accounts and a transfer from one account to another is considered two transations. Supposedly, these charges are part of my original contract. I have my old contract and it took weeks for them to send the new one. I went to my local branch and the woman who knows me let me know what they were told to say which is that everyone was sent notifications every year and this is what my contract always said. It was obvious she did not like being ordered to lie to me. While doing online payments, Chase redirected one of my payments to another account. Chase only needed to send a letter to another company to let them know of the error but refused and now owe over $700 for their server error. I contacted the Better Business Bureau, but Chase has ignored them. After I find another bank to transfer these accounts to, I will contact the New York State Attorney General's Office and the FDIC about getting my money refunded, including the hundreds for the misdirected payment that would have cost Chase nothing if they simply sent the letter.

CHASE IS THE WORST BANK EVER!!!

they completely screwed me over... i was vacationing in a foreign country and, before i went, i specifically called and told them that i will be traveling outside of US so PLEASE DON'T suspend my card because of suspicious activities. but they did anyway!! so i called and tried to re-activate my account (international call, on my own dime). and guess what?? after at least an hour of waiting and numerous times of repeating my account number and personal info. they told me (with a very bad attitude) that they can't do anything unless i PERSONALLY go to one of their branches to verify my identity... when i was 10,000 miles away without any cash on me!!

they also closed my online banking without even telling me. there's no notification or message or e-mail. nothing!! i logged on to my online banking account and could still see the direct deposit of my salary and was able to transfer funds between my checking and savings accounts. so as normal i wired payment for my credit cards and paid my bills. now 5 days later my credit card company is telling me my payment is bad and charged me a $35 return fee. WTF!!??

the only thing they do best is keeping people from using their own money!!! this is ridiculous!!

man do i have to give at least one star?? i wish i could give a negative number of stars.