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Chase Reviews

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BANKMODE.com
Bronze
BANKMODE.com said
5.0

Chase is a pioneer of banking bonuses. Currently, they are running two promotions. One for their personal checking products and another for their business checking products. Interested?

Visit this link for the personal checking promotion:
http://bankmode.com/chase-100-checking-bonus-3/

Visit this link for the business checking promotion:
http://bankmode.com/chase-100-business-checking-bonus-3/

Be sure to keep up with the latest banking bonuses by visiting http://bankmode.com daily!

-Bankmode.com

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Goldie responded:

Chase is the worst bank ever, a customer service manager lied and closed my account and my side of the story was never heard and I had a business account for several years with WAMU......

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Edward responded:

Please do not give five stars to Chase so your spam stands out among all the one star ratings.

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Cu+ responded:

Consider the source, uh bankmode.com....

Chase sucks!

Maya-Simone Gavin
Newcomer
1.0

- 5 Stars for Chase. Chase bank is the worst bank ever! Seriously, they are just out to take people's money. They just take take take. I suggest that everyone just boycott Chase because they are full of it! They have the highest interest rates I have ever seen. They are the worst credit card company. God forbid you have a late payment or miss one. Online banking is misleading as far as transactions pending. Their customer service representatives are full ot. I never had so much headache with any other bank in my entire life.

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9_small
Mike responded:

They have fees for a purpose. When you park in a firelane, you get a ticket. When you overdraw or are late on your payment, they charge you a fee. The only difference is the ticket is way more expensive. Go to a local bank, they are always more helpful. You have a due date and time ahead of the due date. Chase will even call you phone to alert you the payment is due. Beyond not having you make a payment, I dont know what more they could do to remind people to pay.....

Andrea Wagner
Newcomer
1.0

We opened our Flexible Rewards Card in 2006 because they offered 5% rewards on grocery and gas. We used this credit card only until this month August 2009 when i saw that they didn't pay the 5% on groceries since September 2007. I wouldn't use this card if i would have known that there is only 1% reward for the past two years. I didn't receive any notice from the change of terms. When i called the customer service they were not able to provide me with any proof that they sent a notice out and the lady was very rude. When i explained her that i would not use the account if i knew the change in terms she immediately asked me if i want to close my account. The Chase Costumer Service is always very bad if you have any problems. They never offer you any solution or compensation. I have other accounts with them and they are never helpful when i call in. I would highly recommend every one to use a Different bank other then Chase.

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Mike responded:

The notice is most likely on a statement. If they sent you another piece of paper, they would not be very "Green". The reason they want to close it is because the flexible rewards card got phased out and replaced with Chase Freedom card. How would they provide proof they sent you something? Do they need to add tracking to every mail piece sent out. These tend to be done in batches, there is no way to track. You do have 45 days (i believe) to ask for your previous terms when the TOS changes.

Cynthia Lance Boyadjian
Newcomer
1.0

I have only been with them for about 2 months and I already hate it. They keep delaying my money. Saying I can only have half at one time and the other half will come about 2 weeks later. This has happened EVERY TIME I deposit something. They tell me it's because I am a new member. WHY??? This wouldn't happen at a credit union. I am closing my chase account and will NEVER do business with them ever again!!!!!

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Mike responded:

This is not chase, this is a law regarding depositing checks and direct deposits. Go to a branch, and let them know. People are writing bad checks all the time now adays, they have to be careful.

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Cu+ responded:

AYO! Yes Gehasganam!

curtj77
Newcomer
curtj77 said
1.0

They posted a deposit, then changed the date on the deposit so that other withdrawals bounced against the available balance they said I had the day before.

Needless to say they wouldn't reverse the overdraft charges and now they are postponing other deposits, probably hoping more charges will incur an overdraft.

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9_small
Mike responded:

Did the deposit clear? There is an avaliable balance. Just because you deposited a item doesnt mean that its avaliable. They have to go get the funds from the other bank.

ronicaico
Newcomer
1.0

chase has the worst customer service ever. I spoke to a csr to talked about the annual fee that they like to change and then charge you a finance fee on top. they say it is done on the same time each year but its not. this cost me an over limit fee( my first one mind you) and they would not even give me a credit for the fee. She was so rude and condescending on the phone. I am closing my account no wonder their stock is going down.

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Mike responded:

The stock is going up. Chase has strict rules, thats one of the reason wamu failed and chase didnt.

Goldie
FiLifer
Goldie said
1.0

I've been with wamu for several years; I currently have a business account (small business). I had my mother to put money into my account; which, was cash and before 3:00pm Dallas, TX time. It did not post to my account immediately, usually it does; therefore, I called customer service and the representative explained that she could call the bank and verify the deposit and approve the credit; but unfortunately I was disconnected because I was on a cell phone ( drop call). I called back immediately and finally I spoke with a representative, but her response was different than the first representative; therefore, I asked for a supervisor. I tried to explain to the supervisor my concerns and at that time she began to interrupt me by tell me the same thing that the representative told me. I tried to let her know what the first rep. said what she can do to help me , but she was not hearing that. At this time she began to speak to me with a rude tone and without any care. I felt belittled and like just another number that's not worthy of basic good customer service. I asked for a higher supervisor or someone with better customer service and she refused saying that everyone was gone for the day. She insisted on hanging up on me, but I continually asked for a supervisor at her level or another representative because I did not want to loose the call. She put me on a long hold as if she was hanging up on me, but I stayed on the phone because I'm aware of customer service doing this to get rid of a customer. To her surprise I was still holding on after several minutes; she began to threaten me again about hanging up and I made her aware that this call could be recorded, she was speaking to me unprofessionally and it was very ungodly. This made her extremely upset and she hung up on me. At no time did I scream at her, call her any names, used any vulgar words at her or in the conversation. The next day I went to withdraw money from the bank and I was told my account had a restraint on it and was subject to close in September and I could not get any money out, please keep in mind this money was needed because of an emergency situation. Therefore, I immediately went to the branch that I opened my account because the manager there knows my account and history; but to my surprise he was not employed there anymore and no one else that knew me. I assigned my name to the list to speak with a manager, but a representative tried to help me and found it to be a situation for the manager then asked the manager to speak with me. The manager at this branch took one look at me and said I'll call the rep on the phone and see what she says. I sat in front of the branch manager as she belittled me in my face while on the phone with someone. At no time did the manager even asked me what happened but just informed the person on the phone, in my face with a hate look, that a rep will not be verbally abused and she will not open my account. I tried to speak, but she told me to be quiet she was on the phone. I'm a small business owner that's trying to give employment opportunities to people in need and it's hard; we don't have the finances like large corporations, so my time and my business is just as valuable this is what pays my bills. My account was closed because your customer service supervisor was rude to me and she lied on me; she couldn't handle the fact that someone acknowledged how poor her customer skills were. I can't believe you all allow such bad customer service and close customers accounts without even investigating the situation. Oh, I asked several times for the branch manager to please play back the phone call; I guess that will never happen because the truth would be revealed.

Last edited by Goldie at 2009-08-13 19:11:34

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lynn
FiLifer
lynn said
1.0

chase is the worst bank i've ever did business with in my entire life!! I opened an account with dime bank 8 years ago and then the bank changed to washington mutual and once again changed over to chase and for the few months that my account has been in the hands of jp morgan chase its cost me money . My advice to anyone looking to put money into this company is hold on to your cash and run to another bank one that is not associated with chase. Don't even get me started on opening a credit card with them...

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9_small
Mike responded:

They should have sent you a notification. Do what I did and simply do a ach transfer into the account and then back out for 1$. This will avoid the activity fee.

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Cu+ responded:

I acgree with you! The only reason why their stock is rising is because they charge crazy fees, one to make up for all the bad buisness they took on and two to pay all their Y&*^(ng CEOs who don't do anything for customer service!

Uggh, I HATE CHASE!

tuffenuf
Newcomer
1.0

I cringed a number of years ago when I saw that Chase had taken over my Bank One visa card. I have had this card since 1995. The rate has remained constant, not high, not low. In other words, they have made PLENTY of money off of me. I have NEVER, EVER been late, or under-paid the account.

Late last week, I got a Chase mailing that said it was going to change my fixed rate 9.9% to Prime +10.8%. WHAT??? I called and was told that it didn't matter that I had never had a late payment, had carried a balance, and had been with them for almost 15 years... I could either submit to their exorbitant rate increase (also charging if you don't have a balance) or simply closing the account.

Thank goodness I have good credit. I am opening a Credit Union card with a lower fixed rate, 7.99%, closing my chase account, and refusing to do business with Chase, ever again.

Ruthless, cutthroat bastards. I really feel sorry for those who do NOT have options.

I so look forward to the eventual, colossal, collapse in the number of account holders with Chase. You reap what you sow, Chase. You reap what you sow.

Pull your money out of Chase accounts NOW, before it disappears.

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9_small
Mike responded:

This is not chase, this is pre-emptive to the "credit card bill" that passed. The problem is, this law prevents them from taking action against defaulting or defaulted accounts right away. Imagine a person who can open up 10 accounts for 15k. Under the new credit card law, they can default on one account after another and none of the other cards can default or close because of the other ones.

amandarsaw
Newcomer
1.0

Because Chase is such a large company, there are many different parts to it...too many. The credit services don't talk to the personal banking services who don't talk to the online services or branches. Their fees are ridiculously high and applied whenever they can find an opportunity to blame their mistakes on the customer. If you keep a heavy eye on your accounts - daily - then you can catch some of the fees, but they are very difficult to remove once they have been charged. Their black and white method of banking does not include the human element to their job. Aren't we their customer? There are plenty of other "big banks" stealing money from people....why does Chase have be one of them too?!

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