WARNING!!!! Do not open an account with this company!
I have had and maintained a credit account in good standing with this company for 3 years. Chase arbitrarily increased interest rates to 30%! Repeated calls as to why and repeated calls to lower the interest rates are fruitless. Typical response is "no lower interest rates are available." No discussion. Period.

There are currently TV commercials promising a great relationship. DO NOT BELIEVE THIS VILE. YOU WILL GET BURNED! And you will soon be paying 30% interest on your purchases.

jeffrey cordum

As a young person with no prior credit, I began my relationship with Chase in 2007 with my first credit card (their standard, no-frills "platinum" card). I would run up the balance and pay it off, no problem. They recently raised my credit limit and lowered my APR to something south of 17%...And I'm what they would deem an "risky" customer what with my age and lack of credit...

I once received an email from Chase telling me about these rewards points I had unknowingly accrued. After spending these "points", I was dismayed to find charges on my card in real money for the amount of the items. One 10-minute call to the Fraud department later, and the charges were reversed.

Check your account(s) online, and CHECK THEM OFTEN. You will find out about changes in your terms and charges, both legitimate and fraudulent, infinitely faster than if you had to rely on snail mail for your statements. Paperless is so easy to set up, and believe it or not, Chase actually prefers that their customers go paperless. Believe it or not, Chase pays people to stuff those envelopes...

By the way, JPMorgan Chase did not need, nor did they even use the TARP bailout money. There is a reason why they were one of the very first firms to repay it. Paying interest on billions and billions of dollars that you don't even need really sucks...

This is the worst bank I have ever dealt with. The customer service is terrible, at best.

I will stick to Harris, they are absolutely amazing!!!!

Chase as a firm is a joke. They raised my APR without notifying me. I decided to pay off my creditcard because of this matter and they stab me in the back by charging me a finance charge after I paid it off and charged a late fee on top of that. "Customer Service" does not have the authority to reverse late fee charges. At least at Wells Fargo they listen to your reasoning and based on that, they empower their workers to make those decisions to undo late fees; No hassle. You have to constantly watch your Chase account to make sure they don't keep charging you. It's a waste of time. I need something reliable and dependable, and they are not. This firm is money hungry and that is why I chose to no longer use them.

In my opinion all these firms ask for bail outs and we, as tax payers share the pain for their mistakes. When these companies start making profits, these firms reap all the benefits. Do they give back to the tax payers? I have not seen one penny in my pocket from these firms.

..I'm guessing "Mike" works for Chase.

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- 5 Stars for Chase. Chase bank is the worst bank ever! Seriously, they are just out to take people's money. They just take take take. I suggest that everyone just boycott Chase because they are full of it! They have the highest interest rates I have ever seen. They are the worst credit card company. God forbid you have a late payment or miss one. Online banking is misleading as far as transactions pending. Their customer service representatives are full ot. I never had so much headache with any other bank in my entire life.

We opened our Flexible Rewards Card in 2006 because they offered 5% rewards on grocery and gas. We used this credit card only until this month August 2009 when i saw that they didn't pay the 5% on groceries since September 2007. I wouldn't use this card if i would have known that there is only 1% reward for the past two years. I didn't receive any notice from the change of terms. When i called the customer service they were not able to provide me with any proof that they sent a notice out and the lady was very rude. When i explained her that i would not use the account if i knew the change in terms she immediately asked me if i want to close my account. The Chase Costumer Service is always very bad if you have any problems. They never offer you any solution or compensation. I have other accounts with them and they are never helpful when i call in. I would highly recommend every one to use a Different bank other then Chase.

I have only been with them for about 2 months and I already hate it. They keep delaying my money. Saying I can only have half at one time and the other half will come about 2 weeks later. This has happened EVERY TIME I deposit something. They tell me it's because I am a new member. WHY??? This wouldn't happen at a credit union. I am closing my chase account and will NEVER do business with them ever again!!!!!

They posted a deposit, then changed the date on the deposit so that other withdrawals bounced against the available balance they said I had the day before.

Needless to say they wouldn't reverse the overdraft charges and now they are postponing other deposits, probably hoping more charges will incur an overdraft.

chase has the worst customer service ever. I spoke to a csr to talked about the annual fee that they like to change and then charge you a finance fee on top. they say it is done on the same time each year but its not. this cost me an over limit fee( my first one mind you) and they would not even give me a credit for the fee. She was so rude and condescending on the phone. I am closing my account no wonder their stock is going down.