One star only because that is the minimum.

JPMorgan Chase Bank, N.A. does not honor its loan agreements. The federal government should have let it collapse.

I have a HELOC with Chase, opened in 2006. Recently, Chase demanded that I give them current pay stubs and allow access to my personal tax returns to verify my current income. The loan agreement gives them no right to review my tax returns. Looking at what I earned two years ago cannot verify my current income, so their request is unreasonable and unlikely to provide the information they said they want. I objected over the phone to their customer service center. When I did not provide the information they demanded within two weeks, they froze my HELOC.

One of their customer service reps told me that I did not need to provide access to my tax returns - pay stubs alone would be adequate. Other reps said that was wrong, but my credit line would be reinstated within 24-48 hours of when I provided the information. I provided pay stubs and access to my IRS returns (under protest) almost two weeks ago and they have not unfrozen my credit line yet.

My current balance is less than 1% of the limit. I pay hundreds of dollars more than the minimum payment each month. Our household income is higher now than when we took out the loan. I have excellent credit and have never been late on a payment.

I have called customer service (located in the Phillipines) three times. The people who make the decision about credit lines are in Florida and Arizona. Customer service says the credit review people are not available by telephone.

Had I known at the time I originated this line of credit that Chase was a dishonorable company that ignores its legal obligations and injures its customers, I would not have done business with them. I will never conduct business with them again unless it is clearly to my advantage and to their detriment. The government should have let them fail.

I have filed a complaint with the Comptroller of the Currency, which is the government agency that regulates JPMorgan Chase Bank, N.A. Chase is in breach of their loan agreement with me and are daring people to sue them. They will get their wish.

Before I spend any money to sue Chase or to join a class action, I will contact my congressman and senators to exert pressure on a bank that survives only because our tax money bailed it out.