I've been with wamu for several years; I currently have a business account (small business). I had my mother to put money into my account; which, was cash and before 3:00pm Dallas, TX time. It did not post to my account immediately, usually it does; therefore, I called customer service and the representative explained that she could call the bank and verify the deposit and approve the credit; but unfortunately I was disconnected because I was on a cell phone ( drop call). I called back immediately and finally I spoke with a representative, but her response was different than the first representative; therefore, I asked for a supervisor. I tried to explain to the supervisor my concerns and at that time she began to interrupt me by tell me the same thing that the representative told me. I tried to let her know what the first rep. said what she can do to help me , but she was not hearing that. At this time she began to speak to me with a rude tone and without any care. I felt belittled and like just another number that's not worthy of basic good customer service. I asked for a higher supervisor or someone with better customer service and she refused saying that everyone was gone for the day. She insisted on hanging up on me, but I continually asked for a supervisor at her level or another representative because I did not want to loose the call. She put me on a long hold as if she was hanging up on me, but I stayed on the phone because I'm aware of customer service doing this to get rid of a customer. To her surprise I was still holding on after several minutes; she began to threaten me again about hanging up and I made her aware that this call could be recorded, she was speaking to me unprofessionally and it was very ungodly. This made her extremely upset and she hung up on me. At no time did I scream at her, call her any names, used any vulgar words at her or in the conversation. The next day I went to withdraw money from the bank and I was told my account had a restraint on it and was subject to close in September and I could not get any money out, please keep in mind this money was needed because of an emergency situation. Therefore, I immediately went to the branch that I opened my account because the manager there knows my account and history; but to my surprise he was not employed there anymore and no one else that knew me. I assigned my name to the list to speak with a manager, but a representative tried to help me and found it to be a situation for the manager then asked the manager to speak with me. The manager at this branch took one look at me and said I'll call the rep on the phone and see what she says. I sat in front of the branch manager as she belittled me in my face while on the phone with someone. At no time did the manager even asked me what happened but just informed the person on the phone, in my face with a hate look, that a rep will not be verbally abused and she will not open my account. I tried to speak, but she told me to be quiet she was on the phone. I'm a small business owner that's trying to give employment opportunities to people in need and it's hard; we don't have the finances like large corporations, so my time and my business is just as valuable this is what pays my bills. My account was closed because your customer service supervisor was rude to me and she lied on me; she couldn't handle the fact that someone acknowledged how poor her customer skills were. I can't believe you all allow such bad customer service and close customers accounts without even investigating the situation. Oh, I asked several times for the branch manager to please play back the phone call; I guess that will never happen because the truth would be revealed.