STAY AWAY! paid bill on oct 1.
cleared my bank on oct 2.
sent delinquency letter on the 13th.
my bill payment (magically)posted on the 14th.
12.99% straight to 24.99% with fees.

2 years and this was the first time this happened. They only want your money.

Can I give less than one star??? We refinanced & got this bank because it was the lowest interest rate & the quickest to get the job done. Little did I know that that would be the only thing positive to come out of 5/3. I hate this bank!! Any other bank we have dealt w/has had no problem talking to me as long as my husband calls in & gives the ok & I answer all the security questions. W/them my husband has to call EVERY time to give me permission to speak to cust svc!! We were told we have to get a power of attorney for me to just be able to TALK TO SOMEONE!!! I thought that would be it but then I found out that they don't do financial transactions on weekends. EX. The way my husbands pay checks fall we pay our mortgage on or before the 15th. After the 16th its considered late & your charged a fee. We have NEVER EVER had a late pymnt. I was told by 5/3 that if the 15th falls on a saturday & i pay it that day...it won't show posted until the 17th(monday) and will be considered a late pymnt! are you serious?? They said its illegal to do transactions on the weekend..if thats the case then why did Washington Mutual take our checks on the weekend & post it on the date that we paid them?? The customer svc sucks every time I talk to them. Like they have automatic distaste for you as soon as they answer the phone. God how I wish I could just get our loan transferred or something. Its such an inconvenience every month. I can't pay online so I have to go drive 35 miles (one way) every month to pay our mortgage to ensure it gets paid on time. TO HELL WITH 5/3!! They called me for a survey & I gave them the most negative scores I could give!!

This Bank SUCKS!!!! I deposited $500.00 cash on friday and they didn't post it till tuesday, This is the third time this has happened. IT WON"T HAPPEN AGAIN! I will never use them again.

They are useless if you any sort of problem at all. I lost my purse so had them put a freeze on everything including my checks. When it was found I had them unfreeze everything and specifically asked if the checks were okay to use. I was told yes so I wrote a check for my rent and guess what- it couldn't be used. My apartment complex obviously charged me a fee, treating it like a bounced check. When I explained the situation to 53rd they basically called me a liar saying that I never made sure the checks were okay to use. There needs to be more banking options in 53rd

I called the bank's customer service area to try to resolve a problem with my maturing loan.. The "customer service" that I received was the worst that I have ever experienced. The quality of service was so poor , that I will never do business with this bank again. And yes, I will tell others of my very negative experience.

5/3 is the most crookedest bank i've ever delt with! their fees are higher than everyone else's. please don' ever put your investments with this bank! they will rip you off everytime they make a transaction with your money.
within 6 months time I lost $30,000 through 5/3 investments. what can you expect from a bank that uses an improper fraction for a name.

Beware of unscrupulous online business practices!!
If you bank online with 5/3 be aware that money is taken from your account on the DAY the check is written. By contract it will take at least 5 business days to get to the vendor. During that period of time the money is NOT yours OR the payees.

If the payee disputes an online payment you will be unable to view the check on your online account. To learn if the check has been cashed you must contact the online banking division and file a "dispute". This, you are told will take at least 10 business days. You will be told by an online banking representative (and their supervisor) that no copies of the cleared checks will be sent to you. Instead they are sent to the payee. If the payee continues to dispute the payment there will be no documentation - in your hands - to show otherwise. With this system there is no way to reconcile a check book -- as you will have no way of knowing which checks have actually been cashed. And for those checks that may not have been cashed -- exactly WHERE IS THE MONEY??

The worse bank to get a home loan; terrible customer service; their underwriter required you the much stupid thing like why you have $1,000.00 a year ago and where it came from; also will request anybody that give you money to disclosure of their personal bank statements (don't care about privacy); they will treat you as criminals; and drag their feet to the very last minute; almost hours before you close on a house deal.... I will never will go to this bank again; all this with excellent credit score; I hate to see what they do with people with less that good credit score....

The customer service is the worst I have ever experienced. Luckily, I only had a car loan through them and nothing else. When I sold my car, they took FOREVER (over 6 week to respond to me. It should've taken 1 day for them to get back with me and instead I left voicemails for weeks without any response. DO NOT BANK HERE FOR ANYTHING! I will never ever use them again.

I had a $0.64 overdraft on my account. Before I knew it the fees accumulated to a staggering $300.00!?! 5/3 were in no hurry to inform me of the overdraft and I had deposited checks in the account thinking all was good. They do NOT make it easily known that check deposits will only credit up to $100 into your account. Really though what choice do you have? I paid the fees and scraped by while helping to fill their coffers.