I absolutely think that 5/3rd has the worst customer service. I've banked with them for over 10 years now and have never felt uncomfortable doing business with them. I too made a small error on the checking account. Overdrawing $13 dollars and was charged with over $300 in overdraft fee's. I will never do business with 5/3rd ever again. I'm closing my account immediately after my direct deposits are complete. Fee's of that expressiveness should never be allowed. WARNING Do not open a 5/3rd bank account unless your desperate.