GE Capital, an operating subsidiary of General Electric Corporation, is the backbone to the company's industrial operations. GE Capital provides equipment financing, asset-based lending, equipment leasing, consumer financing and even investment management. While GE's GE Money subsidiary looks more like a traditional bank in other parts of the world, GE Capital does not have direct banking services in the United States. It's getting there, though.
I reviewed by GE Money Credit Card for Lensecrafters. The interest had jumped to 29.99%. We called the customer service after verifying that there were no late payments in the past year and was told that GE raised the interest on "everybody" to 29.99%. We told the CS rep that when it was paid off we would be closing account and not using them again.
GE never explained why the rates went up, nor would they discuss lowering. Bye GE Money
This is the worst credit card company in history. Eairler this year they closed my husbands Ultimate Electronics account due to "bad credit" which turned out to be because he was not using it. (we know because they kept the other card we had with them open because it was used) Then because we stopped using the other card we just received in the mail two days ago a letter stating that they were raising our intrest rate on the card to 29.99% due to universal default. We have never been late on this card as a matter of fact we have automatic withdrawl from our account to this card so it is never late. I will be paying off both cards in full and never again using anything from GE Money Bank.
The worst.
What is in your wallet? It difinitely should not be this card. If anyone could help find me access to a consumers affair lawyer I would spend my 100% military disability check to fight them.
(1.) They change the due dates. Once a set monthly date now rotates as do the dates within the following month. This change just prior to Feb09 must have made them millions in late fees. The explanation by a telephone manager, that I had to wait for nearly 30 minutes to respond "We bill for so many companies that we changed to a monthly cyclic billing. No more set dates.” But, as allot of elderly and disabled persons, my monthly check arrives only on one date and I have set my billing payments for that. I do this because I can not afford late fees. Her response “We are so sorry to here that, but there is nothing I can do”. Click.
(2.) As if anticipating and accounting for this change to be a grandiose capital gain of new ’late fees’, they even raised the late fees to $39.99. I wonder if it is less one Abe Lincoln cent to make them look and feel honest. Or, is it the highest they could raise it because of some set regulatory law?
(3.) Unaware of the change in billing cycles I once sent a second payment, it was my birthday card money. To my surprise my next billing there was proof of two payments received for the prior month and a charged late fee for the month I thought I had sent in.
(4.) Electronic or phone payments. With even more ruthless gull they now send you a notice stating ‘your payment has been accepted‘. Not, ‘your payment has been received‘, as it has always been. So if you pay two days prior to your due date, it more than likely will be late because they wait for their bank to receive the actual money from your institution, then it must be processed according to so many working days. Thus causing your payment, paid on time, to be late, and you again have a late fee. Which has been raised to $39.99, so your $50.00 dollar payment is now a $10.01 payment which at 29.99% interest is usually lost all together. This 'Your payment has been accepted’ is especially brutal to U.S. West Coast residents.
(5.) What can we do? A gentleman in California fought and won a compounded late fees on late fees against Wells Fargo and won. I and many others qualify for what we have been over charged. Is there anyone out there that knows of a direction that might benefit this ludicrous business behavior?
No stars - this company is horrible. I made the mistake of overpaying them and have been waiting months to get my refund. They have kept me on hold for hours. Time for me to get a lawyer. Stay away from them at ALL COSTS
This company is terrible! I was approved for a credit card from Rooms To Go and noticed that I wasn't receiving any account info or a card in the mail. Then I noticed a name that was not mine on my credit report and when I called they told me the account had been opened and then closed by GE. I called GE to inform them of the name problem and they told me I had to mail them photo proof before they would correct it and the account had been closed because they had an incorrect address. Note that on all of my paperwork that I got from Rooms to Go both my name and address was correct. When I asked GE money to speak to a manager I was told that there was no one for me to speak to and then I was hung up on. When I called back I was put on hold forever until I just hung up...the WORST customer service possible!
They are at it again. After taking millions in bail-out money at the expense of American tax-payers, GE Money Bank thanks American consumers by raising rates, raising fees for late payments, raising rates for accounts in arrears, and chainging billing dates. I refuse to do business with these people any more. They just don't get it. I encourage other consumers to boycott GE Money Bank credit cards. .
high interest rates & late fees..very bad customer service .. stay away from this company! charge at your own risk!
