IBC Bank
The Laredo, Texas-based IBC Bank operates 97 banks and 380 ATMs throughout Texas and Oklahoma. Serving as the flagship bank of International Bancshares Corp with over $10.6 billion in assets, IBC is Texas's largest holding company.
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Products Offered by IBC Bank:
| Rating * | Products ? | Rating * | Products ? |
|---|---|---|---|
 |
1 CD | |
1 Investment Brokerage |
|
1 Car Loan |  |
2 Mortgages |
|
8 Checking Accounts | |
1 Personal Loan |
|
1 Credit Card | |
1 Renters Insurance Plan |
|
2 Home Equity Products | |
1 Savings Account |
|
1 Home Insurance Plan | |
1 Student Loan |
|
3 IRAs |
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IBC Bank Reviews
This is in response to the treatment I have received at IBC. This is only one instance of bad customer relations. This is the time that has “broke the camel’s back” so to speak.
I have done a cut and paste below to show you what your policy in writing is online. The statement below is in reference to trying to do a stop pay for an ACH transaction. In writing it says I have to go to… an IBC location.
The reality is different: I called, made arrangements to come in at lunch, sign papers to do a stop pay.
I called back within 30 minutes to say I was not coming in; I did not need the stop pay, I was going to deposit money to cover my duplicate ACH car payment, which I had done in error. My new car was financed at a different bank as I had tried for 8 months to get financing from IBC but was continually turned down.
Now you are saying I owe for the stop pay. You faxed me a stop pay cancel authorizations to sign saying you needed it to reduce IBC liability. Now I know you were lying again. And you charged my account.
I asked for a refund of the charge and you say that a IBC employee can make their own choice as to
Whether or not they do a stop pay over the phone. This fax to you will also be a letter to IBC bank officials at any and all locations I can find, plus I am putting a blog online regarding IBC policies and their ability to lie to customers, and charge whenever they feel like, regardless of policies that are in writing. I am going to let everyone online and thru email know the IBC policies are made up according to IBC employees “feelings” not what is in writing.
STATED ON IBC WEBSITE
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To place a stop payment request on a check, complete the information below. All fields are required.
A fee of $10.00 will be assessed to your account.
IMPORTANT: This online Stop Payment Request is for paper checks only. DO NOT use this form for Electronic or ACH transactions. Please visit your nearest IBC Bank Location to place a stop payment on any item other than a paper check.
You have failed miserably at customer service
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