Key Bank

I received a letter that my education loan payment was past due. Called Key Bank to let them know that the full amount had already been withdrawn through auto pay a week earlier from my checking acct. The rude, aggressive and demaning customer service rep told me that my acct was not on auto pay, that they over due amount had been reported to the credit bureaus, I needed to pay right then ove…r the phone and that if I cared for my credit I wouldn't have ignored my bill. After an exercise in futility of trying to give her my bank confirmation # of the withdrawl I asked to speak to a supervisor who then told me after actually checking the acct that I had a credit on my acct with them, that there was nothing to report to the credit bureaus and thanked me for being such a responsible acct holder.
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after a direct deposit error made on my account, it was overdrawn by close to $250 and when i called numerous times to keybank, as well as the branch that i opened my account with not even a supervisor was williing to help me with my problem, key bank's mess up cost me over $200 if you are looking for a bank that is willing to meet you at a middle road and come to a solution to please both you …and the bank i would strongly reccomend staying as far from this bank as you possibly can.
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