Nelnet

In order to get through school, I had to take out various student loans because college is obviously not the most affordable thing in the world. My loans came through nelnet, and throughout the course of 4 years, I received so much confusing literature that I couldn't even begin to understand it. I would get paperwork on loan consolidation and how I needed to act "right away," but then I woul…d call them and they would say that it was too soon and I didn't qualify for loan consolidation yet. Their customer service was anything but helpful and in the end, I consolidated my loans through another company -- happily. It seems that nobody at Nelnet can offer up a straight answer.
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Customer service for this company is terrible. I found out today that I have lost my 1% interest rate reduction benefit because I was told that I was "all set" when I called to ask whether I needed to pay after having enrolled in automatic withdrawal. I do not see how someone could be so incompetent as to tell me that I was "all set" when it meant that I would lose my on-time payment status, …or why the customer service rep I spoke with today thought it was my fault, unless they purposely make it difficult to get the benefit.
Further, his company no longer provides me with statements. I signed up for online statements and have not seen one in six months. I have written about this several times, and they are not responding. Perhaps I will have to make another phone call, but I do not believe it would get me anywhere.
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These folks need to have a team meeting and figure out their companies policies and procedures. I have had hours of frustration with their representatives during the process of acquiring my student loan, and now with over a dozen phone calls, and filling out the same forms over and over attempting to make payment arrangements or deferment arrangements, my account is still in a state of dismay,… and I still receive multiple threatening phone calls and letters every week...
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I am fed up with this company. I have a TERI loan with them and I've had to submit my paperwork TWICE to get my loan in forbearance. It's absolutely ridiculous. The reps do not know what they're doing either.

I've been out of school and paying off my student loans through Nelnet for about a year and a half now, and I am moderately pleased with them. My biggest complaint is with their online system, which isn't very straightforward, and even the customer service reps don't seem to fully understand it. I've had a couple instances now where I paid an amount online that didn't show up in their system,… and so I had to do it yet again over the phone, but late. That being said though, its hard to not recommend a company that ultimately was very easy to work with throughout school and allowed me to have a great education. So if you use them, just be wary of the online payment system; stick with good old fashioned checks in the mail.
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I received nearly all of my student loans through Nelnet. While the system may not be perfect, I wouldn't have been able to afford college without them.

Staff

I had a pretty bad experience with Nelnet where by it took over 3 months for my student loan refinance to take place. Each time I would call to check on the status I would get the run around.