Nelnet does nothing but SCAM you! I made 30 consecutive, EFT monthly payments, signed up for their email and email correspondence and now they won't reduce my rate to 3.33% as promised! I did everything they instructed me to do in order to receive the lower interest rate. And NOW they tell me that I didn't sign up for their e-correspondence and I am no longer eligible for the lower interest rate. I DID sign up for their e-correspondence, but I am still getting screwed! I am reporting them to the BBB and anyone else that will listen or possibly help. Do a search - you'll find many other complaints about Nelnet - exact same complaint as mine! They are nothing but SCAM ARTISTS!!!

While I was paying on my student loan Nelnet wasn't too bad, they made some changes to their autopay program that were a little frustrating, but nothing to major. I am now back in school and completed the hoop jumping to get my deferment paperwork from my school and submit it to Nelnet. I received my letter stating my deferment had been accepted but that I would have to go online to terminate my automatic drafts. I did this and 4 different time it came up saying that I could not cancel my automatic draft online that I would have to call their office. I called their office at the beginning of May spoke to a male customer service rep who explained that because I was enrolled in Nelnet Pay instead of their Kwikpay program that he would have to be the one to terminate my automatic drafts. No problem, we went through my account and told me he had terminated it. Now one month later I get an email stating they have withdrawn my payment from my bank account. When I called Nelnet I was told that the person I had spoke had canceled part of my payment, but according to his notes the rep had given me instructions on how to terminate the remaining draft online. For one, the whole reason why I called them in May was because it would not let me terminate my payment online. Second, I did not go through the hoop jumping to get a deferment just to continue to make my payments while I was in school. I was told that there was nothing they could do because their records said I was told to terminate the payment online. WHY WOULD I CALL THEM ABOUT NOT BEING ABLE TO TERMINATE MY AUTO PAY ONLINE IF I COULD TERMINATE IT ONLINE!!!!!! I am definitely looking at my options to change student loan providers back to Sallie Mae or someone more competent. I am not pleased at all with the lack of competency at Nelnet.

Terrible company-Do not do business with them!!!! They will lie to you and will not return phone calls or emails once you try to contact them. Will report them to the BBB and State Attorney's Office (FL) for accepting a check that I signed over to them and they applied the whole amount towards the principal, when in fact I sent them a letter requesting to spread out my payments over a short period of months. THEY HAVE DONE THIS IN THE PAST FOUR YEARS! I requested the check back and told Ben Inbody, poor customer skills, that I would send it back to the State of Florida Financial Aid Office since their company could not do this. He said he could not...Florida teachers and aids are loosing jobs right now and I told B. Inbody that what his company did was illegal by not notifying me, the customer, that their company could no longer spread out payments with a forgiveness pymt. I did not want the money applied toward the principal...Again, TEACHERS ARE LOOSING THEIR JOBS IN THE STATE OF FLORIDA-NELNET WILL RETURN THE MONEY BACK TO THE STATE AND I WILL MAKE MY MONTHLY PAYMENT WITH THEM AND FIND ANOTHER COMPANY TO DO BUSINESS WITH...

In order to get through school, I had to take out various student loans because college is obviously not the most affordable thing in the world. My loans came through nelnet, and throughout the course of 4 years, I received so much confusing literature that I couldn't even begin to understand it. I would get paperwork on loan consolidation and how I needed to act "right away," but then I would call them and they would say that it was too soon and I didn't qualify for loan consolidation yet. Their customer service was anything but helpful and in the end, I consolidated my loans through another company -- happily. It seems that nobody at Nelnet can offer up a straight answer.

Customer service for this company is terrible. I found out today that I have lost my 1% interest rate reduction benefit because I was told that I was "all set" when I called to ask whether I needed to pay after having enrolled in automatic withdrawal. I do not see how someone could be so incompetent as to tell me that I was "all set" when it meant that I would lose my on-time payment status, or why the customer service rep I spoke with today thought it was my fault, unless they purposely make it difficult to get the benefit.
Further, his company no longer provides me with statements. I signed up for online statements and have not seen one in six months. I have written about this several times, and they are not responding. Perhaps I will have to make another phone call, but I do not believe it would get me anywhere.

These folks need to have a team meeting and figure out their companies policies and procedures. I have had hours of frustration with their representatives during the process of acquiring my student loan, and now with over a dozen phone calls, and filling out the same forms over and over attempting to make payment arrangements or deferment arrangements, my account is still in a state of dismay, and I still receive multiple threatening phone calls and letters every week...

I am fed up with this company. I have a TERI loan with them and I've had to submit my paperwork TWICE to get my loan in forbearance. It's absolutely ridiculous. The reps do not know what they're doing either.

I've been out of school and paying off my student loans through Nelnet for about a year and a half now, and I am moderately pleased with them. My biggest complaint is with their online system, which isn't very straightforward, and even the customer service reps don't seem to fully understand it. I've had a couple instances now where I paid an amount online that didn't show up in their system, and so I had to do it yet again over the phone, but late. That being said though, its hard to not recommend a company that ultimately was very easy to work with throughout school and allowed me to have a great education. So if you use them, just be wary of the online payment system; stick with good old fashioned checks in the mail.

I received nearly all of my student loans through Nelnet. While the system may not be perfect, I wouldn't have been able to afford college without them.

I had a pretty bad experience with Nelnet where by it took over 3 months for my student loan refinance to take place. Each time I would call to check on the status I would get the run around.