While I was paying on my student loan Nelnet wasn't too bad, they made some changes to their autopay program that were a little frustrating, but nothing to major. I am now back in school and completed the hoop jumping to get my deferment paperwork from my school and submit it to Nelnet. I received my letter stating my deferment had been accepted but that I would have to go online to terminate my automatic drafts. I did this and 4 different time it came up saying that I could not cancel my automatic draft online that I would have to call their office. I called their office at the beginning of May spoke to a male customer service rep who explained that because I was enrolled in Nelnet Pay instead of their Kwikpay program that he would have to be the one to terminate my automatic drafts. No problem, we went through my account and told me he had terminated it. Now one month later I get an email stating they have withdrawn my payment from my bank account. When I called Nelnet I was told that the person I had spoke had canceled part of my payment, but according to his notes the rep had given me instructions on how to terminate the remaining draft online. For one, the whole reason why I called them in May was because it would not let me terminate my payment online. Second, I did not go through the hoop jumping to get a deferment just to continue to make my payments while I was in school. I was told that there was nothing they could do because their records said I was told to terminate the payment online. WHY WOULD I CALL THEM ABOUT NOT BEING ABLE TO TERMINATE MY AUTO PAY ONLINE IF I COULD TERMINATE IT ONLINE!!!!!! I am definitely looking at my options to change student loan providers back to Sallie Mae or someone more competent. I am not pleased at all with the lack of competency at Nelnet.