Nelnet does nothing but SCAM you! I made 30 consecutive, EFT monthly payments, signed up for their email and email correspondence and now they won't reduce my rate to 3.33% as promised! I did everything they instructed me to do in order to receive the lower interest rate. And NOW they tell me that I didn't sign up for their e-correspondence and I am no longer eligible for the lower interest rate. I DID sign up for their e-correspondence, but I am still getting screwed! I am reporting them to the BBB and anyone else that will listen or possibly help. Do a search - you'll find many other complaints about Nelnet - exact same complaint as mine! They are nothing but SCAM ARTISTS!!!