has anyone else found errors on their August 18, 2009 Nelnet statement?

yesterday while reconciling mine, i discovered the dates for the Total Principal Paid, Total Interest Paid, and Total Amount Paid is shown as 7/18/09 but in fact the amounts associated with those categories actually includes everything I paid up through and including a very large payment I made on 8/18/09. my payment was "effective" or applied before the 8/18/09 statement printed.

also, they are showing an amount for Current Accrued Interest, but it should be zero. the substantial payment I made on 8/18/09 -- again before the 8/18/09 statement was generated -- paid all of the accrued interest thus reducing it to zero. the payment also substantially reduced the principal. all told, my loans are paid several months in advance, but each month i make multiple extra monthly payments so i can pay it off early. i fully realize that interest still accrues on the principal on a daily basis despite having made numerous extra payments. (i'm an accountant so i know how it works.)

further, my 7/18/09 statement provided details on my Group A and Group B loans -- one group is subsidized and the other isn't. when my 8/18/09 statement was printed, it only lists Group A loans. my Group B loans aren't separately listed like they were on the 7/18/09 statement. instead, all of the totals beneath the "Group A" heading on the 8/18/09 statement actually includes the loan figures for both Group A and Group B.

for a few years now, i have diligently tracked my weekly progress to eliminate these loans. they were consolidated a few years back, so that shouldn't be causing the issue, and i have standard payments -- not income sensitive, etc.

has anyone else experienced anything like this?

Nelnet has become a joke. i have yet to find customer service to be informed and helpful, rather they seem incompetent.

with the help of my dad who is an attorney and who work's in the state attorney general's office, i'm ready to pursue legal remedies. i've had enough of Nelnet's perpetual nonsense.