I don't know what else to say about Nelnet. I have been dumbfounded over the past two months as I have tried to pay back my loans. The online payment system is the absolute worst and it wasn't working for the better part of July and August. The phone technicians are clueless to the point that I don't even know how to explain my problems to them anymore. I've written weekly emails but have received no reply. Tonight, for the first time, I went online and did a search for "problems with Nelnet" and was amazed (but slightly relieved) to find so many other forums full of people with the same problems I have had. I could try to explain the mistakes Nelnet has made with my account, but I really can't even do it justice here.

What is the next course of action in a situation like this? People have mentioned the Better Business Bureau and the State Attorney General's office. Where do I begin? What should I do?