I read some of these reviews and they are so silly. People should look inward sometimes to see the real problem. I would be willing to bet that the vast majority of these complaints stem from a customer error. In turn they probably went into the bank and flipped their lid on some unexpecting employee. Therefore making that employee less willing to help or go the extra mile.....if the employee even got a chance to speak.
I have learned one thing in my short life and that is how to get results. People would be amazed at how far they could get in life being nice and civil in a heated situation.
Furthermore, some people just can't grasp posting dates and what that means. You may have a direct deposit pending at midnight but all of the items set up to post that day are going to hit first. Your deposit is dated the 31st and all of those items were set to post on the 30th.
Another helpful thing to do is go in to a banker and talk to them about posting and how it works.
Most banks will pay from high to low as well. People see this as a scam. No! It's so your mortgage payment gets paid and your check to Freds goes back.
Some people expect to have float time on debit card purchases as well. Did you eat the pizza when it was delivered or wait for it to post to your account to eat it?