I have SF for my homeowners and auto - they are great! My husband just recently got into a little fender bender with his truck and the process to go through getting repairs and a rental vehicle was so stress free compared to another company that we were with a few years back. they have also called since that time to make sure everything is ok and that everything is completely taken care of. You couldn't ask for a more considerate company.

You betcha guys who give all 5 stars on reviews here are state farm brokers who get great commissions from our premiums, filed office sales agents are great, but they're not allowed to be your advocates when accidents happen, so you're one on one with adjuster who knows how to rip off your butt with salvaged parts or no reimbursement at all. So, all your great relationship with agent is worthless when it comes to the point when you need to claim. And it is not only me, check out them on www.freeadvice.com

Attached is a letter that I sent to State Farm

June 2, 2009

Amy Phillips
Underwriter
State Farm Mutual Automobile Insurance Company
Tempe Operations Center
2700 South Sunland Drive
Tempe, Arizona 85282-3387

If you have not already been notified, we have decided to obtain insurance from another carrier. This includes our Auto policies, and our Home Owners policy. This decision was based on several factors. First, we were surprised how soon your company sent out a Cancellation Notice, only after 2 months, for which You seemed to indicate that we had not disclosed an incident that occurred last year to our daughters car, like road hazard doesn’t ever happen to anyone? Not to mention the fact, that this was disclosed to our agent here in Albuquerque, before I bought off on your policy, which by the way, we were only getting coverage for ourselves, and not our daughter, since she and her husband now have their own policy. Also, both of our credit has been immaculate for over 35 years, as well as our 35+ years of driving records. So my conclusion is your company does not deserve good drivers. I hope that you continue to drop the good drivers, like us, so that all you are left with are those other kind of drivers that you so much deserve, and will help businesses like yours, on their way out of business. The other factors for our decision was that since I did not hear any other status from our State Farm Agents here from the Tim Gallegos office here in Albuquerque since 2 weeks ago as to whether we were going to be covered or not, we assumed we had NO coverage as of your of cancellation notice for May 27th, which by the way, was right in the middle of our vacation, and only allowed us less than 1 week to find another insurance carrier. Thanks ….that made us feel ever better during our vacation, as we were trekking around the country, not knowing if we had coverage or not. The only good thing is that it didn’t take us long to figure out how STATE FARM really is to their customers. Also, just to let you know, I will be posting a copy of this letter on the internet, to let everyone know what a “really good neighbor” STATE FARM is. State Farm should drop its “like a good neighbor” slogan, as if this is the way “good neighbors” really are then I will have no part of your kind of friendship or any part of your business.

I have had state farm for awhile, never had to use my insurance untill dec they really stick behind you the other drive is at fault but guess what? he is trying everything to get out of it, his insurance allstate is enabling it but state farm has assured me its the other guys fault like the officer said 45mph accident am banged up car is too thankfully its an suv but my agent and claims people Team 73 has made it easy with any questions but when their insurance (allstate) has started trying to point fingers my way I ran to a lawyer so am not allowed to talk to my insurance or other parties. But they are great but they can't do all talking for you like a lawyer! and i got a 0 deductible

I have been with State Farm since 1993. I have had many different agents in WV and Ohio and have been fairly happy with them all. I do have to say that my current rep is a bit pushy with wanting to add on new policies and upgrade current ones I carry, and I do not like this. I also have to complain that they state in their commercials that you can contact them 24/7 365 days a year. This is not true, at least not 100% true. They DO have an 800 number you can call anytime, but the reps there do not have access to your account information and will only take a message or refer to your agent during office hours. Not very helpful there. Other than that, I have had a good experience with them. I like that I can pay my bill online and that my policies are combined into one monthly payment.

We really value our State Farm agent. He has been to our home each year since we signed in 2000 and reevaluated our coverage. We have home, life, and car insurance with them. There are a couple companies that are slightly less but it is not worth the cost of customer service.

I have State Farm homeowners insurance and car insurance on my car and truck. I do not have my motorcycle with SF because they were twice the cost of my present carrier. I have compared with other companies and the other companies have not been able to match the cost of SF.