SunTrust Bank

Suntrust is horrible with their fees. they charge you 2 fees per transaction. You can check your acct one day and five days later you have fees on tranactions that should have cleared and the most they will refund you is $70 and I have spent more then $500 in fees since I open my acct in July... I was better off sticking with my prepaid debt card. I feel like I have been violated and there is n…o one to turn to resolve it. So if you have money to throw out the window and like working for free then bank with Suntrust
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Roughly around 2004, I was banking with National Bank of Commerce located within Nashville. Suntrust took ownership of this bank. I was not pleased with the results. Suntrust at the time charged fees on each day an account was overdrawn. Furthermore, I had never been with a bank that took so long to post transactions.

My ex-husband had car payments through "Suntrust" and I used to handle our finances (Always on time) One time I paid "Cash" for the payment due (common for me and early as normal) through the "Teller" at the bank, and later they claimed they never received it! "Eventually though weeks of dealing with this, they finally found the payment, but then still Charged me with interest fees (because the…y found it after the due date!) So it kept accumulating and it took months to fix it with calling almost everyday and talking to Everyone! I highly do Not recommend them.

P.S. I almost forgot to add, I had the receipt the whole time and they claimed it didn't count!
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Suntrust bank is pure hell to deal with. I work for the USPS. I opened a checking account with Suntrust primarily to cash my USPS payroll checks....MISTAKE! I have had this account for 7 months now and every 2 weeks, I do through hell to cash my checks. They say that they can only deposit my checks or give me half of my check. This is stupid and such an incovience for a young mother living payc…heck to paycheck. Their reasons are that my check could duplicated or they need to make sure the check does not bounce!!! IT IS A GOVERNT PAYROLL CHECK!! Bounce?? I don't think so. When I tried to talking to the manager, she was extremely rude. So now I am going over her head and contacting the CEO. I can walk into a bank that I do not have an account with, and cash my checks with no problem. (of course the check has to match the bank stated)....NEVER BANK WITH SUNTRUST!!!!!
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I have been banking at SunTrust for 5 years in Chattanooga, TN. I love it. I do not have a lot of money or an expensive mortgage but when I walk in my local branch on Gunbarrel Road I am always greeted bby one of the employees. They are always smiling and sometimes they have cokkies they give out to say thank you. The manager is always moving around hte lobby talking to people and although …she doesn't know me she always smiles and says hello. I couldn't imagine banking anywhere else. Even if they charged me fees, which they don't, I would be glad to pay them. Keep up the good work SunTrust!
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I currently use Suntrust and have once worked for a bank. Suntrust does not charge any crazy charges. All of their charges are standards. The charges are set, not for them to make money, but to set regulations. Of course a person will get charged NSF fees if there is not any money in the account. What most of the people on this review board do not realize is what the workers at Suntrust have to… deal with. Customers come in all of the time trying to do something underhanded and expect the teller to do it anyways, and then that person becomes upset when the teller will not do the transaction. The realization is that banks have to deal with fraud and the regulations are there to protect the bank from failing. Then the people come onto sites like this and tell how horrible they were treated. I can almost guarantee that these people were trying to do something they knew was not allowed.
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I will not go into the gory details, but suffice it to say, this bank is an absolute nightmare to deal with. I have worked for banks in the past and keep my financial life in good shape. I have been treated like trash by this bank several times, while having proof in hand they made a mistake. I stopped dealing with them and will never go back. My advice is to go somewhere else for your banking …needs.
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My name is Bill. I have had a SunTrust Home Equity line of credit for 10 years on two different homes. Never had any issues with repayment. Then received a letter they were cutting us off. They sent me a letter stating I could send them a letter to appeal this decision. I did that. Then they called me and told me they would not discuss the change with me unless I paid one of their approve…d appraisers $240. What is the the chance one of their appraisers is going to over turn their decision? I am very disappointed with Suntrust. I was happy up until now. My family has a savings, checking and home equity account with them. We will be closing them all and no longer conduct business with Suntrust.
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Francisco, are you joking me? You are tellng us stories you heard from a friend? lol If you don't have personal experience with the bank, it makes no sense that you are writing a review for it. By the way, ALL banks have NSF charges and they are all the same. I'm sure there are banks that are better than Sun Trust, but I am happy with them and I have experienced banks *personally* that have b…een a lot worse. They tend to be very friendly and happy to help, which is a very nice thing. When I have walked into Wachovia in the past all their tellers look like someone peed in their cornflakes. They look genuinly miserable and have no real desire to help me with my banking needs. Sun Trust is MUCH better than that. Next time Fancisco, please stick to writting reviews about things you actually know about.
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I have a checking, money market account as well as a mortgage and home equity line with SunTrust bank and have been very happy with their service. I do not experience fees through SunTrust Bank that I wouldnt get anywhere else. Obviously if you overdraw your account and spend money you dont have, they are going to charge you fees, but they are very fair. Would strongly recommend to others. As f…or the gentleman that left the previous comment, I feel you should only comment on personal experience that you have had, not what your friends have told you. Do they overdraw the account? do they make payments on time? You dont know what they do to incur these fees so you probably shouldnt comment on it.
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