My mortgage was assigned to US Bank. I was notified of that after I made my December payment to Wachovia on 11/14. It is 12/26 and I'm still waiting for US Bank to fix my account. They have applied my payment, debited it, then put it in suspense and send me late notices and call me telling me my payments is late and then deny calling me.
They are holding $1300 of my money in suspense and have sent me 6 bills in the mail for my December payment already made in November. Each statement is different. I have over 20 letters each from different people stating differernt things and they still don't have it right. They talk to me on the phone like I'm trash and they are tolerating me. There is no customer service, no one knows what they're doing. This bank is a joke. I didn't choose it, I had no choice!!!