This review is from US Bank
I've been a customer of US Bank for over 10 years. I don't have a ton of money, or a ton of products with US Bank, but they have always treated me with exceptional customer service and have always provided detailed explanations whenever I ask any questions. Everyone always writes about negative experiences, but when they get exceptional service it is often ignored or overlooked. US Bank does not intentionally try to "screw" anyone over. The majority of the people that complain about US Bank (or any bank for that matter) are the ones that deliberately spend more money than what they have available to them in their accounts and then complain that the bank "stole" money from them when they get charged overdraft fees. And besides, name a bank that doesn't charge overdraft fees... I can't think of one. If there is an issue with your account, the bankers will help you out.. it is their job and most of them like you help you. If you have an issue everyday for 5 years then you can expect to get less help with refunds and such. The bank employees are not baby sitters. They give you all the tools necessary to maintain your account (check book registers, free online banking & billpay, check card registers, a 24hr 1800 number) and if you decide to overdraw your account then who is at fault? You. Anyway, if you are planning on opening a checking account I wouldn't recommend taking other peoples "word" for things. find out all the information for yourself at all the different banks that you are choosing between - that way you can make an informed decision and not base it off of people that are angry because they constantly overdraw their account. :)
Ms. Eve replied 2 months ago
Obviously you work for Usbank.... So quick to defend, so quick to lie. Like others that have been taken by this bank including myself we want everyone to know the truth. Usbank is bs, that's it that's all. One day you have money in your bank the next day you owe the bank. With online banking they say don't rely on what you see when you have money in the bank because it can be wrong but rely on it when you owe. How can one possibly have money one day nothing pending everything cleared and the next day you owe in overdrafts fees for things that were not on your account the day before. Now I check my account everyday to keep an account on everything but yet somehow they manage to relist, repost, move it from one day to another call it what you want payments that were already cleared. Payments that were suppose to be posted a week before mysteriously reappears. They change dates add things but yet when you call to complain they talk to you like you don't have the common sense God gave you. Believe me, I know others that use this thing they call a bank and they are also unhappy. If you want to keep your money please read other websites before you decide on this bank.
