My boyfriend got caught in an online scam. He tried to buy software for "google" advertising or something. Anyway, it was supposed to cost $1.95. On 7/9/09 I noticed a charge from google for $79.90.
I immediately called Wachovia to put a stop on that payment. The operator gave me a provisional credit for the $79.90 pending investigation and cancelled that debit card .
Fast forward to September 12(Saturday). I recieve a letter from Wachovia stating they had not heard back from me and I had 10 days before they would take back the $79.90. I called them and was told they had sent me a letter that I didnt answer with information they needed. I informed the operator I never recieved the letter. The operator only argued that they had sent it on whatever date she said they sent it so it wasnt their fault it was my post offices fault. So the operator said she could mail or fax me the form. Since it was faster by fax, she faxed it to my local Wachovia for me to pick up Monday after 9am. I filled out the form and faxed it to the only fax number on the paper (Monday the 14th) around noon. I called the next morning around 9am the 15th and was told they did not get the fax. I asked if maybe I had the wrong fax number and she said that didnt matter (even though I never told her what number I faxed it to). She asked what my card # was and I told her I didn't remember because I disposed of it. She told me if I wrote my bank account number instead of the credit card # on the form, they would not recieve my fax. So she gave me my old credit card # and I changed it on the form and re-faxed it arounf 1:30pm. I called at 4pm and they still said they never got a fax. I told the lady this was time sensitive and whats going to happen if they dont get the fax? She said it takes 24 hours to get a fax! "Just call back later you still have time" I asked her again, what if they dont get it? Her reply was "Just call later". I then faxed it 3 more times before leaving work. Now at about 8am Wednesday the 16th I called and only reached some department that answers for the fraud department before 9am. So I had to call again after 9am. I spoke with a gentleman who told me still no fax. He said if I was faxing it from my job then they probably had my fax number blocked and it wasnt coming through. I told him I knew it went through because our fax machine would send a report back if it did not. He insisted it didnt come through. He told me to take a lunch break and go fax it from my bank. I finally had enough and asked for the manager, this really agitated the service rep but he gave me the manager. The manager informed me they did get my fax after all and that it was the wrong form and he had no idea why they sent me that form. He also said I faxed it to the wrong fax number (how is that when they indeed got my fax?) He gave me his personal fax. All he needed was for me to write and sign a letter that I hadnt authorized the charges. He said all he could do was try to speed up the process for me before my time ran out.

The next day a woman called me and said they got my letter and was I able to reach the merchant about it. I told her no. She was giong to investigate it and call me back. A minute later she called me on 3-way with the merchant who said it was in the terms and agreement that I signed up for a free 7 day trial. I said there was NO terms and agreements and no where on the page did it say there was any extra charge for anything. So once they hung up she informed me it was in the terms so I had no chargeback rights! I told her I saw with my own eyes it was NOT on the page. She said that wasnt true and that really it had been to long for me to dispute the charge and that I should have disputed it right away. I told her I called Wachovia right away! She said well now its to late and theres nothing they can do. I told her its now to late because WACHOVIA never sent me the letter and they couldnt even send me the right form or know that they recieved the form! even admitting this but I am stuck with the scam charge and a to bad from Wachovia. I told her I wanted to speak to the manager. She said the manager was on a conference call and would call me later that evening or the next day. Never got a call. The manager was not on a conference call, she had put me on hold to speak to the manager not a minute before I asked to speak to the manager. This is just what business managers say when they dont want to talk to a customer even I know this. This was the worst customer service ever. Every operator I spoke with had a nasty attitude and wated to argue, they never even let me finish a sentence without interrupting me.

Probably the best major bank in terms of Customer Service. Few of their products are EXCELLENT, but none are POOR. Overall they value relationships with their customers and while you may find one bank's checking and another bank's savings accounts better on a case-by-case basis, Wachovia offers an overall good package. If you live and work on the East Coast Wachovia offers convenience, choice and decent products.

Wachovia stole from me too. I handed out fliers in front of two wachovia locations today, in one the bank manager tried to have me arrested on a false charge. Luckily when I spoke to the police I had a recording of the entire incident so I was cleared on the spot.
Here is a copy of the flier I passed out. Feel free to distribute this to anyone and everyone.

WACHOVIA BANK STEALS FROM ITS CUSTOMERS!
I have proof that they have unfairly, illegally and routinely stolen money from an elderly man’s checking account. They have repeatedly manipulated their books and falsified records to make it appear that his checking account was over-drawn when it wasn’t. They do this to justify a false $35.00 fee against his account. Their response to his repeated inquiries is simply, “That’s our policy.” That’s it! No attempt to correct the situation, no apology, NOTHING. This is their standard operating procedure, and they hide behind this “policy” in order to steal YOUR money. They make MILLIONS of dollars a year from this despicable practice.
PROTECT YOURSELF AND CHANGE YOUR BANK!
Protect your money folks! Find yourself a good credit union. Credit unions are non-profit entities and are generally known for their good service. If Wachovia has no problem stealing money from a seventy-year-old old man who has had an account with them for over 20 years and whose only source of income is his monthly Social Security check, they will gladly steal from you. You too have probably been illegally charged “over-draft” fees that you may not have been aware of. They target the people who can least afford, and they insult you by assuming you will not fight them back. This is predatory greed at its very worst.

Below are some web sites for you to visit and learn what a huge problem this is across the nation and what you can do about it.

www.filife.com/companies/wachovia-bank to see hundreds of examples of Wachovia Bank’s theft from its customers

www.challengethebank.com to learn your rights and how to fight these corporate criminals; this includes suing them in small claims court.

www.nccob.org/nccob to file an official complaint with the State of North Carolina, against Wachovia or any other such criminal bank who steals from you.
IT’S YOUR MONEY! DON’T LET THE COMMON THUGS OF WACHOVIA BANK STEAL IT FROM YOU! Tell Wachovia this will not go away. Pass this on to everybody and let’s make this a very public and embarrassing issue for them.
If you would like more information concerning this criminal activity, want proof of the theft by Wachovia Bank or want to learn how to catch them stealing from you, email me at: wachoviastealsfromcustomers@yahoo.com .
YOU HAVE RIGHTS. ACT ON THEM. Knowledge is power, and there is power in numbers, and YOU can make a difference!!!

i have been a loyal customer of Wachovia since 1992. After a got nailed in a credit card scam from Chase, I tried to get a credit card from Wachovia to move my ballance. They turned me down. I have my $ 400,000 mortgage, two IRA, a brokerage and three savings accounts. I pay my b ills on time.

Goodbye Wachovia......Hello USAA!

This country is going to hell....bail out the banks....give me a break.

Wachovia has allowed overdrafts and UNATHORIZED transactions on my FIANCE's account and his ATM card won't even allow him to get $20 out. Not only has this happened before, but he has lost more than $5500.00 from SO-CALLED HACKERS in the WACHOVIA banking institution. They charge $99.95 here and ther on an account that had only .70 in it, yet his AT< card won't work for him, THE ACCOUNT holder. VERY VERY VERY FISHY and seems as thought this is an INSIDE JOB of CROOKS within this institution. NOT only are they charging BOGUS fees, they charge the $35 overdraft fees on these UNAUTHORIZED TRANSACTIONS. HE is going to the bank tomorrow to CLOSE THE ACCOUNT FOR GOOD!!!!!!!!! STEALING FEDERAL FUNDS IS A FEDERAL CRIME. WE ARE REPORTING WACHOVIA TO THE FEDS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I hate wachovia. I took all my money and opened another account with a new back. Wachovia custormer service SUCK! 35 dollar over draft fee for 12 cent WTH.

Can I get you to sign up and work with me? Check out my site:

www.challengethebank.com

Thanks

Dear Wacohovia:
I (Matthew H. Wetsel) was making use of an ATM machine (#8652) at the Wachovia in Clemson, SC (955 Tiger Blvd.)on 04/07/09 at 4:21 pm. The ATM did not dispense the $200.00 that I had requested. I tried to obtain assistance from the employees inside the bank. The staff stated they could do nothing. I am very unhappy with everyone involved. I constantly hear they cannot help. I have been waiting three days to hear from Wachovia to return my calls and help. Since I do not have the ATM account with Wachovia, I am told nothing can be done. The ATM made a withdrawal on my account and add insult charged me a service charge for no service rendered. I am very displeased with the way I have been treated.

Upset,
Matthew H. Wetsel
*************************************************

William B.
You are correct in about me not having a Wachovia Account. However, I look at the transaction as Wachovia "STEALING" my money!

Yes, I have contacted my institution and my financial institution is doing everything possible to help me. My financial institution questions why Wachovia is not aware of the overage at machine #8652? My financial institution would have resolved the problem that day and quickly.

Mr. William B. you are just another example of Wachovia not being able to deal with customer service and value each individual as a customer or as an important person.

Still Upset,
Matthew Wetsel
-------------- Original message from Wachovia Service : --------------

> Dear Matthew Wetsel,
>
> Welcome to Wachovia! My name is William B and I am happy to assist you.
>
> I have received your email in regards to your recent experience with a
> Wachovia ATM. I certainly understand your concerns and frustrations in
> this matter. I sincerely apologize for the way you were treated in the
> branch.
>
> As you stated that you are not a Wachovia customer, please contact your
> financial institution for assistance in this matter and they should be
> able to advise you on what needs to be done.
>
> Thank you for banking with Wachovia. My goal today was to provide you a
> complete and helpful answer. If anyone from the Online Services Team
> can help you further, please reply to this message.
>
> Sincerely,
>
> William B

I only opened my account because I had just moved to Jacksonville NC and needed a account to pay for bills. I haven't used the account since jan 09, when I used my card to pay for something I really don't remember what but anyway I overdrew my account by $2.16 however I had $6.00 in my savings. I was told when I signed up if I overdrew my checking, and had enough in my savings it would just be automatically transferred over. What they DIDN'T tell me is they would charge me $10 to do so. So now I have to pay them $35 freakin bucks just because I overdrew my account 2 buck.. RIDICULOUS. They could have at least let me know I overdrew my account!! Or say that there wasn't enough in my Savings to cover the overdraft protection fee.. I would have GLADLY gave them their two friken dollars. There customer service just said oh well there is nothing I can do. I have never in my life heard of a overdraft protection FEE, usually its there so you don't have to pay unnecessary money right? and $35 for overdraft fee is RIDICULOUS. These people are so money hungry its not even funny. There workers are all brain washed.. They can call me all the time to ask about service and **** but cant let me know about my overdrawn account?? Crazy.. I am running away as fast as I can and never looking back.. ever. Worst bank I have ever dealt with, EVER. No wonder they were bought out.. NEVER USE THIS BANK YOU WILL REGRET IT!

worst bank ever by far!! I deposited a check February 1st- it cleared and the person whose check it was said the money was deducted early february. Then at end of february they cancelled my account, claiming I overdrew. I didn't-they tried to say the check from feb 1 bounced but it never did. They then agreed that the check was fine, but since they closed my account, they had to charge me $50 fee. Huge scam-very similar to what some of the others have written