I have been using Allstate since i was 16 and had my first car. That was, hmm, at least 25 years ago. I've stayed with Allstate because of the service and price. I've had friendly and professional agents as well. Fortunately, I've only had to make one insurance claim, and it was handled quickly and effectively.
I live in Philadelphia, where we have ridiculously high rates as compared to the rest of Pennsylvania. Oddly, my neighborhood now earns "suburban" rates even though it's located in the City - but only through Allstate. When we moved here, we shopped around and saved over $500/year by switching from USAA. They offer discounts for all sorts of things including safe driving records and bundled policies. Our agent is fabulous - we're very pleased with the coverage.
My family has always used AllState. I have to admit that I liked fast cars during my teenage years (OK, and maybe in my twenties too) which lead to a few conversations with our AllState rep. Then, and more recently, I've found their customer service to be great. Our rep answered questions thoughtfully, was nice and friendly, and returned calls promptly.
