I had American Family Insurance for several years, and luckily did not need to file a claim. But the agent, Carl Forman, provided very poor service. He didn't provie proof of insurance to my lender. I could never reach anyone even when I called during business hours. I would leave messages that I wanted to increase coverage and they still didn't respond. So I switched elsewhere just prior to my renewal date. I cancelled my policy in writing and thought that was that. No, then the trouble started. I kept getting bills. I sent 3 notices in writing to cancel and the bills continued. Then the collection agency harassment. I have excellent credit and their practices are threatening that good credit. Written notices sent certified mail, and they are still harassing me.

I've had American Family Insurance for several years. I absolutely love it. When a really bad wind storm came through, and damaged my room, my agent was there for me. He came and took pictures, and got an adjuster on the scene right away. It was nice to be shown personal attention like that. Also, my rates didn't even raise because it was a wind claim. Since they started rating their policies on credit, my rates have gone down further.

We had American Family and I was very dissapointed! We had them several years and I had called them to let them know we had put up a pool. I was in no way distressed that our rates went up because of the pool. What upset me was the agent heard my big dog barking and asked what breed she was. I said she was a Rottweler Doberman cross. Our rates got raised even higher because we had that breed of dog. She was 9 years old and had never hurt a fly. I was furious and changed carriers!