This review is from Refinance Mortgage from AmTrust Bank
We tried to refinance / do a loan mod with AmTrust and was subsequently called by Sylvia from the Mortgage Litigation Dept. . - I have never dealt with anyone who was as rude as this individual! She had the nerve to tell us that as a Military family, we had no business owning a home and suggested that we put our house on the market for a short sale if we were so worried about our 5/1 ARM. We are not foreclosing yet..but wanted to be proactive and refinance before our ARM adjusts in a year or so. Her exact words were "I guess you're in a no win situation aren't you?" APPALLING! And who is she to determine whether or not a military family should own a home or not?? My husband is a LtCol in the Marine Corps and we are more than responsible, just trying to be proactive for what the future may hold. I am completely disgusted with AmTrust and their customer service ..particularly Sylvia in Mortgage Litigation...she must really hate her job to be so rude and unwilling to answer questions or direct us to who might be of help.
Tim MacGuyver replied 2 months ago
I just had a very similar experience regarding supplemental taxes. AND my husband is a Lt Col in the USAF in Bahgram right now. Yes, they must hate their jobs. Miserable, rude generation Xers who do not even own a home and understand what is really happening to people's lives. These mortgage Co."s have ruined lives, such as Am Trust. They have ruined, Wall Street, the economy, our security; and it all starts back to these little smart mouths on the phones, who are then backed by ignorant Supervisors who haveno clue what true humanity is. As my husband puts it "stop meddling with the common clay" unfortunately so true. They are common clay, and they have encroached themselves into our lives through deceptive practices, policies and deceitfullness. Never will I deal with them again other then to pay the mortgage, and cover my backside on every issue I have to deal with concerning them. ILK of Society>
