I refinaced with BOA on September 29, 2009 and they still have not funded the loan and now I am getting late notices. They are the worst. You would think after waiting six months to close they would have it together.

same issues as everyone else... we were told we qualified to refinance under one of the new plans because my husband's job had been slow and so had been laid off 1-2wks every month, which got us behind, and fact that we are in a variable rate loan.. faxed all the info in April..heard nothing..continue to make a monthly payment...asked almost every month.. in Aug I was told they needed our info again, and it was in review... thankfully husband’s work has picked up,but still would help to get that interest rate down and get caught up on payments. in the meantime they keep putting my payment $ made in a credit balance account (per the statement and confirmation with rep at bof) and each month statements show i'm running behind more than it should reflect because they DONT take the balance money into account because its not fully caught up.. they say i'm now 5 mths pastdue, while 3 months payments are “On hold” in this account., so technically only owe them 2. so, you would think theyd be doing something to get my account current, since obama gave them money long ago, right? frustrating..

Worse refi experience ever! And it's still not over. We locked in back in May along with $400. BofA sucks bigtime.

I too would give BOA a big fat zero. We sold our home to my brother in law. He had BOA come and appraise his home. It was over $125K, he only needed $42K, They told him back in July 09 that it was approved and his first payment would be due on November 1, 2009. He has been calling and calling, he has never received the money. He has called the president of the bank. They say they don't know what the hold up is. It was approved and he should be getting his money. The first of September he was told he would have the money in 2 weeks. Never got it. Then he called and they said looked like it was sent out. Now it is 10/2/09 and he still has not received it. He has made over 8 calls trying to see where his money is. The worst thing is he paid for the appraisal. Now if he doesn't get the money from them he just wasted over $400 plus dollars. He wanted to move to Fl and live in this house in August, and now it is Oct, and he doesn't know where to go. He hates to go some where else, then they send him the money, and then guess what, he will owe two banks. BOA has him tied up. Good credit, high enough appraisal, no problems, why can't he get his money that BOA promised him??? My suggestion, everyone that owes BOA DON'T PAY THEM!!! I owe them two mortgages, one for $53K and one for $44K, they bought me from Country Wide. I never went to them on my owen. How can we get our tax dollars back?????

I've been waiting since May, so it's going on 6 months now and I haven't heard anything. I have an interest only for 10 years that converts to a 6.1%. The appraisal was low balled by about 20k. The loan officer said they would honor the lock but that was back in July. Then they wanted additional paperwork about 60 days into the process. When I asked why the LN Officer said so they wouldn't get sued. (?)

There should be someone you could complain to besides BoA. There isn't any incentive for them to refi my loan. My credit is 'good' and I'm not behind but they still can't get it approved.

I feel like my finances are tied up because they frown on your balances changing. I think they should do more than honor the lock they should make it up in a lower rate or something. There is no reason for it to take this long.

We are in the same boat as everyone else here - but, in some ways, a bit worse.

We had a home appraiser sent to our home that is from 45 minutes out of the area and does not know our area at all (this is illegal, by the way - the appraiser must live and work within the area he or she is appraising, or they must indicate what they did to educate themselves on the market). He then appraised our home for over $120,000 UNDER what it is worth.

How did he come to this undervaluation? He actually FAKED one of the "comps" - seriously - put a house that isn't on the market as a "current comp" and then made up a ridiculously low price for it - and then had other major errors, finally using incredibly fuzzy math to come up with this low appraisal.

We submitted complete - and I do mean ridiculously complete - documentation on EVERY sale in the neighborhood in the last 2 years, including one that is the exact same size as ours and sold two months ago for a full $200,000 OVER what this jerk appraised our house for (oh, and he left that sale out of the appraisal as well). The loan officer said that he had never seen such comprehensive, well-researched information to rebut an appraisal, and that the appraisal we had been given was "criminal."

He then contacted the gentleman above him - a VP - and asked him to contact us. He never did.

When we inquired when this man was going to contact us, our loan officer said that the VP had "called us several times and could never get a hold of us." Hmmm...suspect in that there were no missed calls on my or my husband's cell phone.

We followed up with the VP both by e-mail - giving him our phone numbers - and by phone, leaving a message asking that he call us immediately, and still, to this moment, no response.

We started this process in July 2009 and it is now September 2009.

Honestly, I think from what I have read here, BOA and Landsafe (their appraisal company that is illegally sending out of the area appraisers and giving extreme low-ball appraisals) need to be reported to the Attorney General and everyone's Senators. After all, they got good taxpayer money to put back into the economy by loaning money to good taxpayers like ourselves, and as far as I can tell, the only bit of the economy that they are stimulating is their own pockets and salaries.

So - how 'bout it? Everyone e-mail their senators and the Attorney General of your state and let them know what is going on here. If enough of us do this, maybe we can get a solution.

Same here! We are going on 120 days now with BOA. We had all of the paper work back to BOA within 10 days. At first I was told it would be 60 days, then 120 days and my paper work is due to go thru underwriting any time now (that was 3 weeks ago). I have been e-mailing to separate reps at BOA (trying to call is ridiculous I get a much faster response from e-mail). One is just very snippy and states that it will be a couple more weeks and she will let me know when she knows. The other is a little nicer and continually insists that my rate lock will be honored (which expired at the 60 day mark) but yet he states it will not close until the end this month. Yikes that will be 150 days! I certainly hope that they will honor what they have been promising and that our budget can hold out.

I have had the same problem with BoA as the rest of you since 4/19/09.It is now 8/30/09.
This is so frustrating you can't even imagine. Now they want more documents that I already supplied them.
I've e-mail corporate but have had no response.
Just got a letter in the mail stating that if I don't supply them the documents that they will assume that I do not want the loan.
Talk about incompetence.
These are the same companies that have bankrupt America

My husband and I are going through the same thing since May, runaround after runaround. Our loan has been been in under writting now for a month!!! I'm getting ready to contact a reporter at my local news station. Bank of America can not continue to get away with this!!!!!

Oh edit that star rating..to a zero!!!

If I could go elsewhere or rate BofA with 0, I would! I will file a complaint.Thank you for the info.
With an excellent credit rating and a loan sold to Ctrywide in '07 and the promise of one "relock" at a lower rate and roll over of escrow, in June I faxed refi docs to BofA.
On 7/20, emailed to "relock" at lower rate and received that the loan officer would call that afternoon.No call came, I repeatly called, others would only send me to his voice mail.
Received appraisal via email on 7/21 (BofA got it on or before), could not open it, emailed and called person listed on the appraisal, received no response.
Got a call back from the loan officer 7 days later, interest rates had gone down. He notified me that the appraisal came too low to refinance. My understanding is that appraisals are good and on file for one year, so now I can't go anywhere else. Because I didn't get to "relock", I am stuck with .50-.75 higher rate & can only refi with BofA through Make Homes Affordable plan and have to repay the tax escrow amount and wait for a refund from escrow which increases the loan amount by $3,300. I'm told this is a requirement of this program. When I asked for a list of M H A program guidelines, I was told that BofA sets those guidelines and I could not have a copy of the list they go by. Isn't that a conflict of interest?
This has been a horrible experience! They even wanted to rush me to close without seeing the appraisal, Truth in Lending, or Settlement Statement. I thought that was against the law! I refused and have now received the appraisal where they compared my home to smaller homes and forclosures, the Settlement Statement which I am now told isn't correct, and no Truth in Lending Statement.
Hind-site: I wish I had gone with one of the other companies that I talked to even though they didn't offer the "relock" option nor the escrow roll over. A $11,000 higher appraisal would have made all the difference and now I am paying interest on the new tax escrow ($3,300) and the original tax escrow ($3,000) forcing me to take out loans I did not want!