Horrible, can only cancel via sending a fax. I finally did and requested to cancel on the 12th, they canceled immediately instead, so I was driving around uninsured without knowing. Despite being paid up until the 13th of the month, I have a 15$ balance, odd since they technically should owe me. Their rates are insane!! I was paying 1780/year and when I complained they basically told me tough, every other insurance company was hundreds less, I went to Wawanesa and got the same coverage for 1005$/year. Jut an overall bad experience, stay away!