I should have known with Chase involved it would be a problem. I owed $10 and it was late 2 days this was my first bill and they hit me with $39 late fee and took the interest up to 13.24 from 0. I called and asked them to do something about this and they just say "NO".
I will pay off the balance and just assume the fees I paid were for the United milage I recieved - I will not charge anything further on this account and cancel as soon as I can. They have lost a customer and a vocal one at that.