We agreed to a 8.99 interest rate. All payments have been made early. Suddenly, without warning, our interest rate jumped to 14.99.

We have two other accounts with Citi Bank, they have increased interest rates unexpectedly recently on those accounts too. All bill have been paid on time.

I do not recommend using Citi Bank for ANY reason.

I wish I had read this before i signed up with them..Same story, opened this thru a third party, recieved 11,500..paid third party over $1200, used maybe about $600 more, then swoosh..slashed. I don't even think it was time for me to make my first payment yet. I called to find out what happened (this was for me to use as start up capital for my business, which I still need $$ for almost a year later)and got the rudest person in the world at customer service telling me that they reviewed my account and decided I was no longer eligible...after 2 to 3 weeks??? What changed? I own my home, and my score "at the time" was well over 700, this realy hurt me. Without this much needed loan, I cannot move forward with my business, and now am paying 2 different business cards which are of small limits. I never really got to use this account..I'm a plastic user..so of course I wouldn't be writing out checks everyday! I paid the third party crook, that took over $ 1200 just for filing out an application on line, that I could've done myself!

Citibank tactics are questionable, at the very least. I have filed complaints with several oversight agencies. I have had my Citiflex account since 2007, with an APR averaging 7.00% with a line of credit of $12,500. My credit score is 808, with no other credit card debt, my balance with the Citiflex account is under $2,000. Suddenly in June 2009, they cut my credit line to $3,500.00, and increased my APR to about 14.99%. The banking sector is generally duplicitous , in my opinion, and they are generally a bunch of greedy thugs. They screw up and spend OPM like drunken sailors and then get rewarded by a corrupt government system - punishing those with excellent credit history and superb credit scores. I will now close EVERY line of business I have with Citibank, including my mortgage; even if it costs me money. I wouldn't do business with Citibank if they were the only game in town. Why should those with a responsible and excellent credit history pay for the dealings of dead beats and those that have no interest paying their debt, expecting the government or others to bail them out? I will just say 'no'.

First, six months ago Citiflex lowered my max from $10,000 to $7,900 and I always pay more than the minimum and have a good credit score. NOW, I also received my July 2009 statement and they are DOUBLING my interest rate from 7.99% to 14.9%! When I called they also told me it was "due to the market" but I have never received any pre-notification of this. They claimed it was sent in my May 2009 statement but it was NOT. The only note was that there were no more credit increases allowed and if there's an insert in the envelope, it says on the statement "please see important information enclosed" which it does not have. I would close the account but we're in the process of buying a house and if I close the account it will drop my credit score. Do I have any recourse since I did NOT receive any advance notice?

I just received my July 2009 statement and noticed a substantial increase in my APR - from 10.9% to 18.999%! I immediately called their "hot line" to find out why, since this account has been maintained meticulously; ie, no late payments and always provided payments which were more than the minimum due. I was advised that the rate increased in April due to the fact that their costs for doing business had dramatically increased...Further, I made a transfer in May (2 months ago) and was advised at that time that there would be no change in my existing APR. Not only did that prove to be false, but they retroactively applied the new APR to previousl transfers... The bottom line: I was told I have two choices: 1. Accept the increase or 2. Close the account and revert back to the original APR. I immediately did the latter. However, she did'nt mention two other options available: 1. Contact the Attorney General's office to file a claim under "fraudulent mis-representation" or "bait and switch" (ala Sears and Roebuck) and/or 2. The filing of a law suit - perhaps a class action suit - to cease and desist these ridiculous credit practices. In these ecomonic times, it's rather difficult to understand how any financial company - particularily those who are currently being helped by the taxpaying public - can have such a total disregard for its' customers. I've had it! I have never felt the need to pursue anything via a law suit, but at 66 years old, I guess it's about time to stand up for this kind of inequity. Doug

I have been with Citibank for 14 years. I have never had a late. I have had two loans paid in full with no lates. I have three credit cards with no lates. Citibank attempted to raise my insterest rate from 9.24% to 14.99% "due to the economy and other people not paying their bills." I cancelled the account and would recommend that people steer clear of Citibank. I will be closing all my accounts with Citibank. This company has no loyalty or logic. Worst customer service.

I agree with everyone's reviews, good and bad. However, I think overall, I'm going to side more with the BAD. Here are some good and bad points. GOOD: (1.) It's easy to get, and (2.) they give you a high credit limit initially, which helps with those ratios. BAD: (1.) if you DO NOT use your CitiFlex account, then they CLOSE it, AND they don't let you know via email or phone that they are going to cancel or close the account; imagine if you were planning - as most people do - to have it around as an emergency back-up line of credit for those unplanned expenses. If you do sign up for a line of credit, shouldn't you have the stability and piece of mind from Citibank that they will keep it available for your use, unless and until they notify you? (2.) The second BAD thing is, if you DO use your account, then Citibank LOWERS your limit almost immediately b/c they then think you are desparate and therefore consider you "risky". Is it my imagination, or have the financial institutions gone from showing courtesy, respect and appreciation towards their customers to showing suspicion, scorn and contempt towards their customers just as the airlines have been doing for years now? Thanks for your time. Cheers.

FOLLOW-UP: Although I had never used this account, Citi just closed it without any warning, thereby lowering my credit score slightly since this action by Citi lowers the credit limit to loan ratio. I called Citi and they re-instated it. Then they closed it AGAIN the following month because I hadn't used it. Also note that it is exceedingly difficult to keep track of this this type of account because there is NO online access to it as there is with other types of Citi accounts, so you can't transfer funds or make payments online. The only way to access this account is with a few checks that they send you, which soon expire, and then you have to call and request more. Mail in and phone in payments are your only option. This is Citi's most peculiar and arbitrary type of account. NOT recommended.

Cut our limit in half, maybe due to lack of use? Who knows? Started out over a year ago with 11k limit. Now it's 5,500 out of nowhere? With no notice, no letter, NOTHING. I called to check the balance and my available credit was half what it was just a few months ago.

Not that great. It's a hassle to use sometimes, they call it a "balance transfer" if you put it in your bank account, and it really doesn't do you much good if there is an absolute emergency.

Now, we never used anywhere near our 11k limit. Perhaps that is the issue. But if you planned on using this for debt consolidation (as we did until we discovered they had slashed our limit), the lower end of limits is not so hot. I think they intend for you to max it out right away. I don't think so!

i got a limiy of 10500,just got cut to 8000,due to my financial situation i understand the reasoning,had a good rate ,came in handy,wish they wouldnt of slashed limit,hurts score

Same happened to me my limit was just cut from 12,000 to 9,700 barely 200 over my balance. BoA did the same thing cut me from 15,000 to 10,000 I owe 9,400 on that one. i think there is some sereiuos pro active risk management going on. Both citi and BoA took tarp money so who knows what kind of trouble the U.S. banking system is in.