Home Equity Line of Credit
from Citibank

Staff

I've had a lot of trouble with the servicing of my citibank home equity loan. Through my own error, one month I paid the interest instead of the entire payment.

After paying the difference via phone payment, the next month I was surprised to see the same problem the next month. Citi applied the payment to principle reduction...and counting me 60 days late. I called the call center once ag…ain and they said "we'll take care of it". Well, the next month, I was 90 days late. Again another call, more assurances, and the next month I was 120 days late...Amazing. After explaining if for the fourth time and having the fee waved, the matter was resolved...almost.

Two months later I received a late fee for the previous 5 months. Shocked, I gave up and paid the fee which was "waved" from the previous call. The moral of the story...little mistakes to uncaring huge companies are cost lots of time and $$$.
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