In order to activate my sears card by phone i had to be bombarded by sales pitches from a rep for identitymonitor who said i could easily cancel. After receiving my sears statement and calling to cancel, they said i had run out of time and would neither credit me the 12.95 nor let me contact upper management except by a p.o. box. I agree with the comment about "preditory enrollment practices" and I would advise anyone to not get involved w/ this sub par group. There are certainly more customer-oriented and less shadey companies with whom to do business.