Stay away from Citi Identity Monitor. For over a year, my account has been locked out every time I try to access it, credit scores and analysis do not load (error message says try again later), and the report (Experian only) is over a year old at this point. Customer care has walked me though the "initial" setup six times. Today, I was told that after I click the download credit score button, I have to be a little patient (the customer care supervisor's exact words) and WAIT SEVERAL HOURS FOR IDENTITYMONITOR TO SEND ME AN EMAIL THAT IT'S READY. I apologize for the caps, I've been on the phone with them for two hours this morning. I finally got the account cancelled, and called back to verify that the account was in a cancelled status. I did not receive any value from the service after the first month, and I invested way too much time on the phone with their customer care department. Don't get involved with this company.