The "default" interest rate on the Sears card from Citibank is 29.99% and they will not lower it. Yesterday their bill came in the mail. It included a $25 charge for their "rewards" program - one in which they periodically erase points that are not used. They are outrageous.

Have had Sears card since 1974. They recently lowered my credit limit from high to next to nothing. I called and they said they sent me a letter explaining, which I never received. A week after I called, I got a letter (interesting), saying I was late with payments, with bad credit. I pulled my credit reports (all 3) - excellent credit with no late payments on ANY of my accounts. Called them - they couldn't explain. Raised limit a bit. Just got a letter about new sky high interest rate. They are very unethical. Citibank probably worst among banks, and that's not saying much about the others!

My account was changed from 6,000 to 2500.
They told me I was late. I called and no one in credit could find a late on my account. It came down to when I did not get my first bill in the mail, I went down to the store and paid at the register. They do not process the payment for three days which this made me late. I called and they made a statement on my account, this statement was reversed in six months and they decided I was not a good risk. That month I had made a 1200 dollar payment. I will not shop at Sears or Kmart now. I will not get a card connected with Citibank. They lost my business. I have the last word. I do not trust this kind of business, I feel they are a risk. Account Closed by Customer!!!!!!

The Sears Online Bill Pay is ridiculous. I got error after error trying to navigate after logging in to be given their toll free numbers. It was an awful user experience. I tried to set up recurring payments and couldn't even find the option, it's as if they DO NOT WANT YOU TO PAY ONTIME. That way they get the late payment fees and extra finance charges. I cannot believe that they make this process so difficult for their cardholders. It is the worst online bill pay I have ever used.

Have had our sears card for 26 years and just paid off $1000 in one payment. Got a letter stating they had closed our account. We called and they said we were 5 days late on our payment. Get real if they closed everyone's acct that was late one time they wouldn't have any customers. If they would only check the history they would see that we were never late. Every tool, appliance, etc we have came form Sears. Very dissappointed with Sears and will never shop there again. MAC

INTEREST RATE LIKE A YO YO MAY 08 WAS 8.99 UNTIL OCT 08 WENT TO 8.49 NOV 08 = 7.99 UNTIL JAN 09 TO 7.24% AND THENNN MAR 09 21.99% - NO LATE PAYMENTS - CUSTOMER OVER 20 YEARS!

I have been a sears custoimer for 23 years. they raised my interest rate to 18% and my balance was only 300 dollars. I cancelled my account. I was never late with payments. They said they needed to do this as a cost of business. Well now they do not have any of my business. I will no longer shop at sears or have anything to do with Citibank

Watch out! Citibank just doubled their interest rates on Sears Gold Mastercard, from 12.08 % to over 24% - obscene!

I was persuaded to apply for a Sears card and found very quickly that the APR changes drastically and without warning. I purchased a Craftsman lawnmower at Sears and began payments on the card. They dropped my credit limit without notice or late payments and increased the interest rate by almost fifteen percent! The savings are negligible, considering the hassle owning this card was. I wouldn't recommend it for anyone.

Can we say junk? I was so sorry I got sucked into trying the Sears card. I pay in full promptly and they still tried to add interest on there. It was not worth the hassle. I'll stick to my Discover card!