401k
from Fidelity

The one thing about Fidelity’s 401k is the accessibility to trade in and out of stocks, mutual funds and derivatives. In my experience, I’ve found other companies such as Prudential, don’t allow for selling of different investments which makes for difficult times when the market is tumbling, much like today’s economy. Additionally, the multitude of resources available is outrageous. …I would highly recommend Fidelity to any novice or seasoned veteran.
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I enjoy using the Fidelity site at 401k.com. Its easy to move money between funds and track balances. I have worked at a few different companies and fortunately they all use Fidelity. I also have an IRA that I can check using 401k.com

Staff

I was afraid of the process and efforts involved with rolling over my 401k. But Fidelity was actually quite easy. These are the steps I took:

1. Got the 401k rollover form from previous employer shortly after my employment there ended.
2. Filled out that form, which was simple, except the new 401k provider info that I needed to get from HR/Fidelity(name, address, etc)
3. Faxed it back to my …previous employer and they processed it, I got the check in 1.5 week in the mail.
4. Got the 401k rollover form in the mail from Fidelity (2 pages application + 1 page instruction + prepaid envelope). They originally sent me one already, which I lost, so I called them and they emailed it to me (https://www.mysavingsatwork.com/taxexempt/assets/transroll-5-03.pdf)
5. Filled out the Fidelity form(simple information such as name, address, amount rolling over, signature, and select the funds that I want to invest in with my rollover amount.) and mail it back.

In less than 2 weeks, I logged in to netbenefits.com and the rollover balance from my old 401k account already showed up in my Fidelity account.

Customer service was great, they were friendly and answered all the questions I had about the whole rollover process.
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Staff

Fidelity offers a broad range of index funds and also offers some actively managed funds that have impressive long-term track records (if you're into actively managed funds.) Generally speaking, their fees are reasonable.
My company's 401k plan doesn't offer funds in all of the asset classes I'd like to invest in - but the funds that are included are solid. Plus, as some of the other reviewers… mentioned, Fidelity has a great website. It's easy to keep track of my investments there.

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Staff

I've been using Fidelity's 401K offering for a couple of years now. My primary experience has been through the online tools.

The site and the tools are easy to use, and allow for easy adjustments to contributions and allocations.

On the few occasions that I have called their customer service number I have had a short wait time and was always put in touch with a helpful and friendly analyst w…ho took the time to answer my questions.

Having used State Street before, I find Fidelity much easier to use and the responsiveness is noticeably better.
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Staff

My 401K is on cruise control with Fidelity and I haven't experienced any problems to date.

On occasions when I do take a peak at my portfolio performance, I find their site and tools easy to navigate and use. In addition, the customer service is outstanding. I have never had to call in twice to follow-up on the same issue which cannot be said of many other financial institutions out there.

…Their service convinced me to open a regular account with Fidelity and I recommend them to everyone!



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Staff

I am a huge fan of Fidelity. The tools and resources are comprehensive. If you are more comfortable talking through trades, the call center is occupied by experts who provide excellent customer service.
The web interface itself is intuitive. However, it is really heavy so the novice might have difficulty with the array of options.

Staff

So our company uses Fidelity to manage our 401k program and being that I am not the most savvy investor I decided to call up and see what kind of human support I could get.

I was surprised that I was put through to a financial advisor right away and we went through a 30 minute evaluation of my portfolio. The process on his part was pretty scripted but the advice he gave aligned pretty closel…y with what friends in the industry have told me.

The thing I thought was kind of interesting was that when I asked the rep if he could put me in contact with someone that could assist me in setting up an IRA with Fidelity he acted as though I just needed to call someone up at a retail location as that was simply not what he did. You would think that when you have someone on the phone who is asking to spend money with you... you would do everything you could to make that happen as quickly as possible. However, maybe this made this advisor more genuine... perhaps he wasn't just thinking of a quick sale.
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Staff

I have only had experience with Fidelity's 401K offering, but I have had a generally good experience. Their funds seem to be well managed and their website is useful and straightforward allowing you to track and manage your account.

Staff

The assessment tools in the Fidelity 401k are relatively straightforward. You can upload other portfolios in order to balance accross all of your investments.

I like the Brokerage Link option which allows you to buy non-plan assets within your 401k. This is great if your employer is not the best fund picker!