http://www.RolloverUSA.com gives Fidelity 5 Stars for 401k rollover information, education, fund performance.

It ain't easy gettin' older, but it sure helps if you've got something stored up in your 401K piggy-bank. Although the market is up on its end right now, Fidelity has consistently made good choices for my funds throughout the years. I've had my fund for over 5 years, and I've been highly satisfied with the management of my money. And the customer service is top notch, always helping me with any calls or emails that I send their way. All in all, if you're looking to save for the future (and especially if your company has a matching program), then get into a Fidelity 401K on your next paycheck!

I've been very pleased with my Fidelity 401K account. They have a feature called "BrokerageLink" that allows you to literally TRADE individual stocks and ETF funds in your 401K as if it were a normal brokerage account. The only things you can't do are trade stock in your employer, trade options, or do shorts. If your employer offers this option take it... actively trading your 401K is not a good idea, but having access to the entire marketplace of funds, stocks, bonds, etc. instead of the limited selection provided by most 401K accounts is extremely useful in these uncertain times.

Fedelity representatives are really good and they currently offer investing directly in to stock market from your 401k if you are company allows and they have pretty good process for that.Fidelity web site is not streamlined that much that have great options put they have lot of links that launches in to others sites and some times confusing.

The one thing about Fidelity’s 401k is the accessibility to trade in and out of stocks, mutual funds and derivatives. In my experience, I’ve found other companies such as Prudential, don’t allow for selling of different investments which makes for difficult times when the market is tumbling, much like today’s economy. Additionally, the multitude of resources available is outrageous. I would highly recommend Fidelity to any novice or seasoned veteran.

I enjoy using the Fidelity site at 401k.com. Its easy to move money between funds and track balances. I have worked at a few different companies and fortunately they all use Fidelity. I also have an IRA that I can check using 401k.com

I was afraid of the process and efforts involved with rolling over my 401k. But Fidelity was actually quite easy. These are the steps I took:

1. Got the 401k rollover form from previous employer shortly after my employment there ended.
2. Filled out that form, which was simple, except the new 401k provider info that I needed to get from HR/Fidelity(name, address, etc)
3. Faxed it back to my previous employer and they processed it, I got the check in 1.5 week in the mail.
4. Got the 401k rollover form in the mail from Fidelity (2 pages application + 1 page instruction + prepaid envelope). They originally sent me one already, which I lost, so I called them and they emailed it to me (https://www.mysavingsatwork.com/taxexempt/assets/transroll-5-03.pdf)
5. Filled out the Fidelity form(simple information such as name, address, amount rolling over, signature, and select the funds that I want to invest in with my rollover amount.) and mail it back.

In less than 2 weeks, I logged in to netbenefits.com and the rollover balance from my old 401k account already showed up in my Fidelity account.

Customer service was great, they were friendly and answered all the questions I had about the whole rollover process.

Fidelity offers a broad range of index funds and also offers some actively managed funds that have impressive long-term track records (if you're into actively managed funds.) Generally speaking, their fees are reasonable.
My company's 401k plan doesn't offer funds in all of the asset classes I'd like to invest in - but the funds that are included are solid. Plus, as some of the other reviewers mentioned, Fidelity has a great website. It's easy to keep track of my investments there.

I've been using Fidelity's 401K offering for a couple of years now. My primary experience has been through the online tools.

The site and the tools are easy to use, and allow for easy adjustments to contributions and allocations.

On the few occasions that I have called their customer service number I have had a short wait time and was always put in touch with a helpful and friendly analyst who took the time to answer my questions.

Having used State Street before, I find Fidelity much easier to use and the responsiveness is noticeably better.

My 401K is on cruise control with Fidelity and I haven't experienced any problems to date.

On occasions when I do take a peak at my portfolio performance, I find their site and tools easy to navigate and use. In addition, the customer service is outstanding. I have never had to call in twice to follow-up on the same issue which cannot be said of many other financial institutions out there.

Their service convinced me to open a regular account with Fidelity and I recommend them to everyone!