My Father has had nothing but trouble with this bank. Initially they approved the loan, then he got a letter three weeks later, saying they wouldn't finance it.
He went back to the dealer and was told it was a done deal. 3 months later he received a payment book, with 3 months late fees. He went to the branch to figure it out they restarted the loan and now it has been screwed up since. Last week they repossessed the car. After paying all sorts of fees, being directed to Elgin then redirected to Oaklawn, spending 5 hours in the repo lot and being told they have lost the car, we went home and we received a statement showing all payments have been made and now we have a credit balance and no car and no idea when they might find it.
This bank and its attitude are the reason our economy is in the state it is in. They are rude, unprofessional, and think they hold all the cards.They have no consideration for the clients and have forgotten that we are the reason they make a profit. If I treated any client like they have treated my father, I would be able to show my face in my industry. I plan to help my father sue them for this. He is 80 years old and the type of behavior Fifth Third exhibited is uncalled for. The employees wont even tell you their last names to keep you from speaking to anyone further up the chain of command with any brains or authority to help rectify a problem.
I would recommend that if you are considering an auto loan form these people, go see Tony the loanshark on the corner, Chances are he will be more reasonable to deal with.

I recently purchased a new car and the dealership financed through Fifth Third Bank because they had the best rate. My payment book had not arrived after almost 4 weeks since I purchased the car. I tried to contact the bank and spent 15 minutes trying to get through their automated system and when I finally did get to speak to a person he told me the payment book was sent out the same day I bought my car which was on a Saturday at 2:30 in the afternoon. yeah right.

I was able to get a car loan from Fifth Third Bank. The process was really easy for me and they helped me along every step. This is my first car loan and the experience has been great. I also enjoy being able to submit payments online with them.

Since I do all my banking with Fifth-Third I decided to finance my truck with them also. What made it even sweeter was that they were the lowest intrest rate the dealership found locally. I love having my loan set up to be paid automatically out of my checking account. It not only saves my time, but I don't have to worry about forgetting the payment either. I'll definitely be financing my next vehicle through Fifth-Third too.

The paper work was easy to set up. I was able to negotiate my interest rate down a little bit. They have the option to have payments automatically withdrawn from my checking so I never missed a payment or had a late fee. When I sold truck two years later they did a great job getting paperwork done and title transferred quickly.

We took out a loan for a car with fifth third. We sold the car two years later and it took them much longer to process our loan than was written in the contract, and we have yet to receive the title to transfer to the new owners who purchased the vehicle over a month ago.

In addition, they played lots of games with our interest to squeeze every possible penny out of us.

Avoid these people at all costs, they are the scum of the earth.