I sent in my car payment on time, and Fifth Third bank took it for 200 dollars more than what the check said. The funny thing is if you are indoubt about what a check is written for you need look at the actual written amount and take the check for that amount. The check's written amount was very clear and I can't understand how they screwed that up.

So I called 3 times and spoke with someone. Everytime they were bery rude and unhelpful. Being I have been in banking for almost 10 years, it's a rule of thumb to do what you can to make your customers happy especially if its the banks error. In this case it is their error, they told me it will take up to 10 business days to refund me the money. To me that is ridiculous. I asked if they were going to refund my overdraft fees and the only answer they would give me is that they would work out the refund with my bank. I can't believe how rude they were, they treated me like I was an idiot and didn't understand what they were talking about. I understood 100% I just couldn't understand that they could be so inconsiderate to one of their own customers.

I would definately not recommend this bank for anything. They are obviously to large of a bank to take the time to really care about their customers. What they need to realize is that their customers are what is keeping them open and in a job.