I have been with sharebuilder for years now. i was set up with them thru Wells Fargo who shortly after I singed up DROPPED sharebuilder. This should have been a warning sign. In June I opened a ING account and then a few weeks ago I opened an account for my 14 month old daughter. WHAT a nightmare the whole thing has been I purchased a LOT of Citi stock through share builder. It took way too long to execute the trade so i paid TOO much. then I went to sell last Thursday. OMG friggin nightmare took 4 hours to get online to sell. Trade by phone hold times were announced as 45 minutes. 2 hours of holding and no one ever came to the phone. I finally got online and sold. I lost thousands no kidding thousands as I sold for 3.13 instead of 3.85. It is OK I sold and did OK. Now is where the fun starts. The trade settled on Monday. I am trying to get share builder to transfer my money to me. they WILL NOT WIRE IT. THEY WILL NOT SEND IT TO UNION BANK (which has been verified by them with deposits) They say i need to have Union Bank MAIL them a letter stating that it is my account. I really don't get it. They said to request a withdrawl yesterday put in ANY bank I wanted it to go to. I did using yet another VERIFIED bank. it was denied saying that the money did not come from that bank. (It did) So today they told me to transfer it back to ing and withdrawl it from there. We will see on Friday if I get my money or not. Anyone know are they in trouble? Did they take tarp money? I have talked to Joe emp ID 7778 HE IS A LIAR straight up. i ahve talked to Dan emp id 7854 HE PLAYS GAMES says the only way to withdrawl is thru ing then says wait let me see if I can do anything else. (I think he was just a freak) then i spoke to Christioe emp id 702101 with ing. She assures me i will have my money Friday.....welll maybe Monday....again another stellar employee. I can not wait to get my money not sure if I will or not at this point. If and when I do you can bet I will let anyone know what a piece of **** these two companies are. BTW when I started saving with them in June 2008 they were paying 3% today it is 1.5% OK .5% more than my local bank however at least with my local bank I can get my money back. Good luck with them if they are your choice......