Nelnet has the worst costumer service, as i am writing this i am getting two auto payments taken out of my checking account for the past 3 months. i have fixed it via email and and talked to a repersenative on the phone (after an hour of being on hold), yet i just got billed twice again. once i was trying to get a deferment on my loans, i am in the navy and was on a forward deployed ship stationed in guam. i was told by one of there very rude repersentive that congress passed the deferment military help aid for the marines and army fighting in iraq. thanks nelnet. i can't wait to have you paid off so i don't have to deal with you ever again. and i actually pray that in these tuff times your business goes under. you deserve it.