I don't believe that the positive reviews above are legitimate. They smack of corporate shilling. Who is really going to go brag on their student loan company? Come on.

I didn't have a problem with Nelnet until they decide the 5.25% rate I have had was a mistake (it wasn't - they offered it and I accepted) and they decided to jack it up to 5.5% saying they had "corrected it."

I have asked them three times over the past week for the address of their legal department and gotten nothing but wrong answers and the run around so far.

Has anyone else had their fixed rate "fixed" by Nelnet in the wrong direction (up)?