I've had car insurance from Progressive for at least 6 years, and I have always found them easy to work with and very service-oriented. I have never found lower rates than I have with Progressive. I am especially impressed with their "concierge" service. I brought my car in to a claims center, and within 15 minutes, at most, I was leaving in my rental car; Progressive took care of everything else. I find the Web site informative and easy to use, and I make my payments online which is very convenient.