I have dealt with this company before and they will play nice to get your business but when you need them they are completely two face and will do whatever it takes keep them from losing money. Rest assured this company is not looking out for you the consumer. If you live in IL and have this company, be very weary of an adjuster named Brian Lildebrand and his supposed manager Michael Tomory who will take anything you say and twist the words tow ork in their defense. They in my opinion are crooked and if you have this company..GET OUT!!!