The Salliemae website is easy to navigate, though they've made security very tough. I had to fill out many, many security questions and I find that I sometimes forget what I wrote!

They give you a choice of receiving paper or email statements, and are consistent about getting them out on time.

I like that I can always see what the outstanding principal is, and what my 16-day payoff amount would be.

I do wish they had better options for setting up email reminders for upcoming bills. There is nothing worse than missing a payment and getting hit with a late fee, so some additional email reminder options would really help.