Sallie Mae is bar none the worst run business (financial institution or otherwise) with which I have ever dealt. Financial institutions should have some degree of record-keeping. I would expect, for example, Sallie Mae to know what loans they have issued me, whether any of these have (accidentally) been placed in default, the universities at which I have studied with the money they have leant me, etc. Even when speaking with professionals working at main branches in the US, one is dumbfounded by the abysmal record-keeping, the carelessness with which accounts are administered, and the general lack of knowledge about any non-standard sorts of higher education with which their company nevertheless has to deal. This company is an absolute disservice to students.