I have used Smithbarney for many years, when I decided to move my accounts I was hit with large fees to transfer them, one of the reasons I moved was cause I am worried that they will disappear or merge, that is their mismanagement.

I have an old mutual fund in Smith Barney and generally let it sit and do its thing. When I have had a need to log onto the web site or contact someone the service has been reliable.

The site is a bit antiquated and not the most user friendly, but the customer service number is pretty good. Short wait times and I always get the information I need.

Overall, not too bad.

the web interface is a bit 20th century but the service is reliably good.

I have been using Smith Barney for years and it is generally a good service, although their fees are steep given the availability of low-cost options available in the market. Their website has also not evolved much in the last decade, which has been disappointing.