As a Suntrust teammate, Suntrust makes an honest effort, but it is their provider that is probably the sleaziest HMO I have ever dealt with (and that is saying something.)

Aetna makes it incredibly hard to submit any claim, and seems to have an automatic rejection policy for FSA claims. We have filled out every form there is and make sure that we double dot and cross every letter. But still the claim comes back with some nit pick. Luckily we were able to find a group of people who have had the same experience, and are initiating a class action.

They have also pushed us into online ordering for meds, in which they charge us more than our local grocery store.

Hopefully we will be successful and get Aetna to pay for its blatant dishonesty