Just had an accident and the other driver was at fault and cited for "failure to yield" by the state police. Travelers told us to contact the other driver's insurance agent to find out about getting a rental since our vehicle was totaled. So far, four days later, no action has been taken by the other driver's insurance company or by Travelers to provide us with a rental, even though the other driver was cited for the accident.

I'd say Travelers has let us down and I was planning on changing over to them, but this experience has changed my mind. I will avoid Travelers in the future.