Worse customer service, i made a payment towards my policy twice with a 1 min interval caus i realized that the 1st pamyment was made by the wrong bank a/c that i dont use any more. after make 2nd payment i left a voice mail sayin that pls do not process the 1st payment caus i dont use that a/c any more and also called them twice next day and the following week.... the payment was still in process and the rep who helped me assured that if the charged r not yet posted u dont have to worry... but the 3rd weeek i say the extra fee charged.. i called them and the rep was completelly useless... was transfer to a/c'ing dept. then the manager but non of them helped me.
They said and i Quote "OUT SYSTEM IS SET IN A WAY WHERE BY ONCE U MAKE A PAYMENT OVER THE NET V HAVE NO CONTROL OVER IT AND V CANT STOP OR CANCLE THE PAYMENT" i was quite pissed if they would have told me this earlier when i was calling them i would have been just disappointed not mad at them...
I advice if u not to go with this company caus their is no way they actually give you customer service.

My experience with Wananesa is so abhorrent that I felt compelled to write my first review about a company. Sure, their quotes seem really enticing at first, but it's an all too familiar "bait and switch" scheme which I am unfortunate enough to find out the hard way. After submitting my application by mail with an enclosed check, a representative called me back and told me the adjusted quote was increased by nearly $200 on top of the changes in premium that I have selected and taken into account. I asked if he could review my application and justify the increase in price or offer me a lower quote, and he told me "this is not a negotiation, our rate is fixed." I was shocked by the level of professionalism and customer service, he was not only rude but borderline obnoxious! So I told him immediately to cancel my application. To add insult to injury, when I checked my bank account, wawanesa have already cashed my application check! I am not sure if this is part of their "application process" but taking your money first then informing you of a change in your premium just doesn't sit right by me. So now, I'm more than a grand short in cash, and have to wait for a refund check from wawanesa or my next paycheck before I can renew my insurance with my current provider. For those of you who've had good experiences with wawanesa, lucky you. But for those of you who are considering wawanesa as a cheaper alternative, I'd stay away from this company and stay with the bigger trusted companies.

Ive really liked Wawanesa, their online site was easy to use and my claim was filed very easily with no hassle. great customer service